Question 1
Your boss has asked you to edit a document she just created. You want to be able to make suggestions to the document without directly altering any of the text your boss has written. How do you do this?
A. Use the Spelling and Grammar function.
B. Insert comments into the document.
C. Use Microsoft OneNote.
D. Insert a screenshot into the document.
Question 2
A start-up company has hired you to implement an email strategy for its organization. The company wants all of its employees to have an enterprise-level email client and is considering Windows Live. They ask you if there are any limitations about this email solution. Which selection below is a major limitation?
A. Windows Live can't insert signatures.
B. Windows Live can't blind copy recipients.
C. Windows Live can't use the IMAP protocol.
D. Windows Live has limited Exchange Server integration.
Question 3
You are creating a document for your students at school using Word 2013. You are concerned that some of your students have older versions of Word. How can you ensure that your students can open up these Word files in older versions of Word?
A. Save them as a template.
B. Create the document with a template.
C. Save them as .doc files.
D. Save them as .docx files.
Question 4
When would you use a template when working with Word 2013?
A. When you want to create a document that will be saved to the cloud
B. When you want to create a document that will work in Google Docs
C. When you want to create a document that will work in Office 2010
D. When you want to create a document from a ready-made design
Question 5
You mom calls you up. She is creating a book of poetry. Many of these poems only take up the first half of a document. She asks you if there is a way to skip to a new page without having to constantly hit the Enter Key. What do you tell her?
A. Have her create a Page Break by pressing Ctrl+Enter.
B. Have her create a Page Break by pressing Shift+Enter.
C. Have her create a Page Insert by pressing Ctrl+Enter.
D. Have her create a Page Insert by pressing Shift+Enter.
Question 6
Your sister wants to purchase Microsoft Office 2013 for her new laptop. She doesn't want to pay for a subscription and she wants to pay the least amount of money possible. The applications she plans on using are Word, Excel, and Outlook. Which version of Office do you recommend for her?
A. Office Home and Student
B. Office Home and Business
C. Office Professional
D. Office 365
Question 7
You are considering upgrading your Office 2010 to Office 2013. Which of the selections below is not true of either Office 2010 or 2013?
A. Office 2013 can integrate directly with the cloud.
B. Word 2010 can edit PDF files.
C. Office 2010 is not touch-friendly.
D. Office 2013 is more supportive of multiple monitors.
Question 8
Your brother is interested in using Apache OpenOffice as an office productivity suite. He asks you what the advantages are of this application. You list several of them except for which of the following?
A. It is free.
B. It can read Word Files.
C. It can edit Excel files.
D. It has a subscription service.
Question 9
Your boss is trying to modify a PDF file that he made a year ago. He asks you what he can use to do this. Which of the selections below will not allow him to edit this file?
A. Word 2010
B. Office 2013
C. Adobe Acrobat
D. Nuance PDF Converter
Question 10
An employee is setting up an Outlook email account and calls the help desk asking what to put for the incoming mail server. What is the answer?
A. The fully qualified domain name of the mail server
B. The IP address of the mail server
C. The protocol used by the mail server
D. The webmail address used by the webmail server
Question 11
You are writing up a contract agreement for a new work assignment you just got with a local business. You want to create the document so that when you send it to the client, the client can't alter it. How can you do this?
A. Save it as a DOCX file.
B. Save it as a DOTM file.
C. Save it as a PDF file. (Incorrect)
D. Save it as an RTF file.
Question 12
The name of the company you work for has recently changed. Because of this, you will need to go through some of the company Word documents and change the name for every instance that the company appears within the document. What is the easiest way to do this?
A. Use the "Change Name" utility on the Reference tab ribbon.
B. Click the Search command on the Review tab ribbon.
C. Click the Search command on the Home tab ribbon.
D. Click the Replace command on the Home tab ribbon.
Question 13
Your boss calls you in a panic. He said he just deleted three paragraphs and doesn't know how to bring them back. What do you tell him?
A. Press Ctrl + U on the keyboard.
B. Press Ctrl + D on the keyboard.
C. Press Ctrl + Z on the keyboard.
D. Press Ctrl + Y on the keyboard.
Question 14
You told your sister about creating bullet points with Word 2013. She calls you and says that she created a list of six bullet points, but she can't stop creating more bullets because every time she hits the Enter key another bullet is created. She needs your help.
A. Tell her to hold the Shift key as she hits Enter.
B. Tell her to hold the Ctrl key as she hits Enter.
C. Tell her to hold the Alt button as she hits Enter.
D. Tell her to right-click the mouse as she hits Enter.
Question 15
You are training your employees how to save their documents in Word 2013. What menu path do you tell them to use?
A. Home, Save
B. Word, Save
C. File, Save
D. Review, Save
Question 16
Someone calls you at the help desk and complains that his spell-checker isn't working in real time as he types. How can you fix this problem?
A. Click the Review tab and check the box beside "Check Spelling as you Type."
B. Click the Review tab and select Options and then check the box beside "Check Spelling as you Type."
C. Click the File tab and check the box beside "Check Spelling as you Type."
D. Click the File tab and select Options and then check the box beside "Check Spelling as you Type."
Question 17
What type of Microsoft Server serves as an email server?
A. SQL Server
B. IIS
C. Exchange 2013
D. Directory Services
Question 18
Your daughter is trying to send a video file to all of her girlfriends, but most of her emails are being returned. She asks you for help. What do you tell her?
A. Tell her to blind-copy the video files to everyone.
B. Tell her to upload the file to a cloud drive and email the link to everyone.
C. Tell her to hold the CTRL key down when she clicks the Insert File icon.
D. Tell her to zip the file into a compressed file and send it to everyone.
Question 19
Your boss is very concerned about security for Word 2013. He wants to disable Macro settings within his Word documents. How do you instruct him to do this?
A. File, Options, Trust Center, Macro Settings "Disable all macros with notification"
B. Security, Options, Trust Center, Macro Settings "Disable all macros with notification"
C. File, Security, Trust Center, Macro Settings "Disable all macros with notification"
D. File, Options, Security, Macro Settings "Disable all macros with notification"
Question 20
What happens when you click "Reply All" for an email that you received?
A. A single email will be sent to the sender.
B. An email will be sent to everyone in your contacts.
C. An email will be sent to everyone on the email server.
D. An email will be sent to all recipients of the email.
Question 21
Which application is ideal to serve as an accompaniment to an oral sales presentation?
A. PowerPoint
B. Exel
C. OneNote
D. Access
Question 22
You click the spacebar during a PowerPoint presentation. What happens as a result?
A. The presentation stops.
B. The next slide is presented.
C. The first slide is presented.
D. The previous slide is presented.
Question 23
You create a formula in A8 that adds up the numbers listed in A1 through A7. You copy the formula and paste it into C8. What happens in C8?
A. The sum of cells A1 through A8 appears.
B. The sum of cells C1 through C7 appears.
C. The sum of cells A1 through B8 appears.
D. The sum of cells A1 through C8 appears.
Question 24
What is the danger of using too much animation in a PowerPoint presentation?
A. The files become too large.
B. The animated effects can overshadow the content.
C. The slides take too long to play out.
D. Animated slides may not be compatible with older versions of PowerPoint.
Question 25
What third-party application serves as an alternative to OneNote?
A. Access
B. Visio
C. Project
D. Evernote
Question 26
What is the purpose of using templates in PowerPoint?
A. Integrates animation and audio automatically
B. Inserts a consistent look and format to the entire presentation
C. Inserts the required formulas automatically into the presentation
D. Imports fonts and images from CSV files for the presentation
Question 27
OpenOffice has an application that is similar to Excel called:
A. Math.
B. Worksheet.
C. Calc.
D. Evernote.
Question 28
Most of the slides used in a PowerPoint presentation are:
A. content slides.
B. title slides.
C. graphic slides.
D. template slides.
Question 29
You want to create a chart in Excel illustrating the sales growth of your company over the past 10 years. Which graph would be ideal for this?
A. Cell Chart
B. Bar Chart
C. Pie Chart
D. Worksheet Chart
Question 30
You press the "P" key during a PowerPoint presentation. What happens as a result?
A. The presentation stops.
B. The next slide is presented.
C. The first slide is presented.
D. The previous slide is presented.
Question 31
Which option below represents a task that can be conducted in Excel through sorting?
A. Showing all cells that have a number that ends with a 5
B. Showing all cells that have nothing in them
C. Showing all cells that have the word "Widget" in them
D. Displaying the cells from smallest to largest
Question 32
What does the COUNT function do in Excel?
A. Shows the number of cells contained within a worksheet
B. Shows the number of active cells contained within a worksheet
C. Shows the number of formulas contained within a spreadsheet
D. Shows the number of entries within a selected range of cells
Question 33
You have created a worksheet documenting sales over every quarter since the start of your company. Each column represents a quarter and each row represents a product you sell. Each cell contains the sales generated for that product. You want to find the highest sales figure for one of your products. Which formula will do this?
A. Perform the MAX formula for one of the columns.
B. Perform the MAX formula for one of the rows.
C. Perform the AVERAGE formula for one of the columns.
D. Perform the AVERAGE formula for one of the rows.
Question 34
How can you identify the Active Cell in Excel?
A. It is outlined in bold fashion.
B. The cell is filled in solid gray.
C. The data inside the cell is in red.
D. The data inside the cell is indented.
Question 35
What does the Screen Clipping function do in OneNote?
A. Creates a new blank OneNote file
B. Captures a screenshot of your computer screen
C. Captures a YouTube video for OneNote
D. Captures an audio file from Media Player for OneNote
Question 36
Where is data input by default?
A. Into cell A1
B. Into the active cell
C. Into the formula bar
D. Into the default data cell
Question 37
How do you change between worksheets inside an Excel Workbook?
A. Press the CTRL+W keys.
B. Hold the Windows Key and press the W key.
C. Click on a different sheet tab at the bottom.
D. Click the worksheet icon on the Home Ribbon.
Question 38
You have created a slide for your PowerPoint presentation that you wish to simulate in all of the other slides. What is the easiest way to do this?
A. Right-click on the slide and select Copy.
B. Right-click on the slide and select "Create Template."
C. Right-click on the slide and select "Export Slide."
D. Right-click on the slide and select "Duplicate Slide."
Question 39
You are the manager of an independent rental car company. Which application below can aid you in inventorying the cars in your rental fleet?
A. Excel
B. OneNote
C. PowerPoint
D. Evernote
Question 40
You are an inexperienced Excel user and don't know how to create your own formulas. You want to use one of the preconfigured formulas but it doesn't appear in the Formulas tab ribbon. What can you do?
A. Click the Insert Formula icon on the Formulas tab ribbon.
B. Click the Insert Formula icon on the Insert tab ribbon.
C. Click the Formula Generator icon on the Formulas tab ribbon.
D. Click the Formula Generator icon on the Insert tab ribbon.
