26. Learning does NOT require a learner to ________.
a. learn in a specified time frame
b. experience any alteration in knowledge or behavior
c. experience any permanent or long lasting change
d. learn via practice or through experience
27. In operant conditioning, learning occurs when the learner recognizes the link between
a(n) ________.
a. behavior and its consequences
b. conditioned stimulus and its response
c. antecedent and a successor
d. negative reinforcement and its outcome
28. According to Peter Senge, which of the following is NOT a key activity central to a learning
organization?
a. encouraging low self-efficacy
b. encouraging learning in groups and teams
c. developing complex schemas
d. communicating a shared vision for the organization
29. ________ BEST enable(s) organizational members to understand work activities.
a. Daily attendance
b. Hard work
c. Complex schemas
d. Thoughtful beliefs
30. An important ingredient for a learning organization is ________; that is, being able to
capitalize on the knowledge that members of the organization have, which might not be
written down or codified in formal documents.
a. data mining
b. information management
c. knowledge management
d. infrastructure analysis
31. Which element of work motivation answers the question, "How hard does a person work to
perform a chosen behavior"?
a. level of effort
b. openness
c. level of persistence
d. direction of behavior
32. A social scientist studying motivation would MOST LIKELY explain that arriving at work late
or ignoring organizational rules are the results of ________ motivation.
a. below average
b. dysfunctional
c. poor
d. misdirected
33. ________ is an evaluation of the results of a person's behavior.
a. Motivation
b. Performance
c. Level of effort
d. Level of persistence
34. ________ justice is concerned with the perceived fairness of the processes used to make
decisions about the distribution of outcomes.
a. Distributive
b. Procedural
c. Interpersonal
d. Informational
35. ________ justice pertains to employees' perceptions of the extent to which managers explain
their decisions, and the procedures used to make them, to employees.
a. Distributive
b. Procedural
c. Interpersonal
d. Informational
36. Preliminary research has shown that perceptions of ________ justice may be especially
important when outcomes like pay and benefits are relatively low.
a. informational
b. distributive
c. procedural
d. interpersonal
37. Job ________ is the process of linking specific tasks to specific jobs and of deciding what
techniques, equipment, and processes should be used to perform them.
a. dissection
b. specification
c. design
d. modification
38. All of the following are early approaches to job design EXCEPT ________.
a. scientific management
b. job enlargement
c. job enrichment
d. job intercession
39. Scientific management is a set of principles stressing job ________.
a. simplification and specialization
b. enlargement and enrichment
c. fulfillment and meaning
d. training and development
40. The information systems department at Wilson and Davis Co. was given the specific and
difficult goal of learning how to program a new computer system within 20 days of the
equipment's arrival. Although the department has experienced and qualified programmers,
two months after equipment installation, the department has still not learned how to
program the complex system. This incident illustrates that ________.
a. employee participation in goal setting is critical to its success
b. goal setting may not work for complicated tasks that require a considerable amount of
learning
c. organizational citizenship behavior is important in order to achieve goals
d. goal setting cannot work when the workers lack the skills to perform at a high level
41. The necessary elements of a successful MBO program include all of the following EXCEPT
________.
a. specific goals
b. difficult goals
c. penalties
d. rapport and trust between the manager and the subordinate
42. When following the management by objectives process, if conditions change which of the
following is FALSE?
a. It can be important to have a willingness to change objectives in midstream.
b. It may no longer be appropriate to use the original objectives.
c. There is no point in continuing work toward inappropriate objectives.
d. There is no need to change objectives.
43. ________ is the experience of opportunities or threats that people perceive as important
although they fear because they might not be able to handle or deal with effectively.
a. Stress
b. Anticipation
c. Excitement
d. Expectancy
44. The major factors of stress that affect everyone are threat, opportunity, importance, and
________.
a. uncertainty
b. expansiveness
c. behavior
d. emotion
45. If an organization wanted to minimize the danger of workplace violence it would be LEAST
LIKELY to ________.
a. ensure that employees are aware of the workplace violence policy
b. provide employees with cell phones
c. install security systems in the workplace
d. offer a harsh warning for the first offense of violence
46. When job ________ is used, two or more employees are responsible for a single job and agree
on how to divide job-related tasks and working hours.
a. sharing
b. rotation
c. enrichment
d. diversification
47. For an employer, which of the following is NOT an advantage of telecommuting?
a. higher productivity
b. reduced absences
c. retention of valuable employees
d. coordination of work
48. Which of the following is LEAST LIKELY to be a class covered under an employee health
management program?
a. prioritize effectively
b. stop smoking
c. eat a healthy diet
d. improve your personal well-being
49. The two basic attributes of a group are ________.
a. that members of a group interact with one another and believe that there is potential
for mutual goal accomplishment
b. that members of a group interact with one another and are assured the
accomplishment of a common goal
c. that members of a group have similar goals and syngestic capabilities to accomplish
their objectives
d. that members of a group have intense interactions with one another and number more
than three people
50. A ________ is a set of two or more people who interact with each other to achieve certain
goals or meet certain needs.
a. faction
c. gathering
d. quorum
Text:
Understanding and Managing Organizational Behavior
Sixth Edition, 2012
ISBN-13: 9780136124436
Jennifer M. George and Gareth R. Jones
Prentice Hall
