1) Bill works in the payroll department at Cooper Metals. He is responsible for ensuring employee paychecks are accurate. Most of Cooper's employees work irregular hours including occasional overtime, which makes his job even more challenging. When an employee believes their check is wrong, Bill is the first to hear about it. The resulting stress wears on him. What is the cause of Bill's stress? A) Authority level B) Autonomy level C) Work pace D) Error visibility 2) Bennett is a Customer Services Manager. The right Bennett has in the work- place to give orders and expect those orders to be obeyed is known as A) command B) behavior C) authority D) teamwork 3) Which term refers to the number of employees voluntarily quitting their jobs in a given period of time? A) Tardiness B) Downsizing C) Turnover D) Absenteeism 4) The work pace involved in an employee's job is best described as which of the following? A) The length of time needed to complete one task. B) The time required to perform a job task and the time between tasks. C) The maximum speed the fastest worker can perform a task flawlessly. D) The diversity or differences in the speed of work. 5) The work pace variety involved in an employee's job is best described as which of the following? A) The time required to perform a job task and the time between tasks. B) The diversity or differences in the speed of work. C) The maximum speed the fastest worker can perform a task flawlessly. D) The length of time needed to complete one task. 6) The task duration involved in an employee's job is best described as which of the following? A) The diversity or differences in the speed of work. B) The maximum speed the fastest worker can perform a task flawlessly. C) The time required to perform a job task and the time between tasks. D) The length of time needed to complete one task. 7) What is meant when we talk about accuracy in work? A) How accountable someone is for obtaining results from their work tasks. B) The fixing of close, undivided attention on a work task. C) The precision or exactness needed to complete a work task. D) How difficult the work task is to perform. 8) The amount of responsibility an employee has in their job is evident through ________. A) the precision or exactness needed by the employee when completing their job tasks B) the fixing of close, undivided attention on the employee as they perform their job C) the difficulty of the tasks the employee performs in their job D) the accountability the employee has for obtaining results in their job tasks 9) An individual who has power and the ability to make decisions about the utili- zation of the organization's resources has which of the following? A) Responsibility B) Authority C) Autonomy D) Accountability 10) Employees who spend more time spreading gossip about others than perform- ing their jobs are known as ________. A) Lazy workers B) Squealers C) Critics D) Lone wolfs 11) When studying perceptions, the term mental set refers to which of the follow- ing statements? A) An individual's aggregate perceptions of work. B) The individual's perception of what they want regardless of reality. C) What an individual thinks is happening. D) The factual influences in an individual's life. 12) Perceptual filters are those elements that describe which of the following? A) An opinion formed with no basis or fact. B) How others view our words and actions. C) Our attitudes about people and things. D) Impulses we do not consciously eliminate. 13) ________ is the act of attributing our own traits, faults, or motives onto others? A) Two-valued reasoning B) Inference C) Projection D) Halo effect 14) Chris made a snap judgment about why Charlie was late for work today. On what basis did Chris make his decision? A) He made his decision using a belief or conclusion he held with confidence but was not substantiated with any proof. B) He made his decision through an instant evaluation determined without the benefit of any fact or experience. C) He made his decision based on what everyone in the workplace agreed was true. D) He made his decision using information he knew or assumed to be true. 15) John made the assumption that because Bill is good at inventory ordering, he will automatically be good at data entry. On what basis is John making this decision? A) He is using projection. B) He is using the halo effect. C) He is a victim of the fallacy of composition. D) He is using the rusty halo effect. 16) Which of the following statements best describes the fallacy of composition? A) The ignoring or distorting of reality to hold onto assumptions. B) The assumption that when one event precedes another, the first caused the second. C) The assumption that what is true of a part is true also of the whole. D) The assumption that what is true for the whole is true for each of the parts. 17) Which of the following statements best describes the fallacy of division? A) The assumption that what is true for the whole is true for each of the parts. B) The ignoring or distorting of reality to hold onto assumptions. C) The assumption that what is true of a part is true also of the whole. D) The assumption that when one event precedes another, the first caused the second. 18) Which of the following statements best describes the fallacy of wishing it were so? A) The assumption that what is true for the whole is true for each of the parts. B) The assumption that when one event precedes another, the first caused the second. C) The ignoring or distorting of reality to hold onto assumptions. D) The assumption that what is true of a part is true also of the whole. 19) Jamison worked hard for his degree. He even had a mock diploma hanging over his desk as motivation. Graduation day was the proudest day of his life. Jamison was now pushing the employees he manages to enroll in college and get a degree. "If a degree meant so much to me," he reasoned, "it will mean much to them, and it will motivate them." What type of reasoning is Jamison using? A) Multivalued Reasoning B) Post Hoc, Ergo Propter Hoc C) Fallacy of Division D) Fallacy of Wishing it Were So 20) Martha is a supervisor at Cooper Corporation. Communication that flows from her office to the employees that work for her is referred to as ________. A) Lateral communication B) Downward communication C) Upward communication D) Sideway communication 21) As Deb works this morning compiling sales and expense results for her work unit, she prepares the documents in a format required by her supervisor. This type of feedback is referred to as ________. A) Lateral communication B) Upward communication C) Open-door policy D) Downward communication 22) A sender choosing the words and symbols to include in a message is begin ning the process of ________. A) Channeling B) Encoding C) Feedback D) Decoding 23) A receiver translating a sender's message is beginning the process of ________. A) Channeling B) Encoding C) Decoding D) Feedback 24) Deliberately manipulating a sender's message content to make it appear more favorable to the receiver is called ________. A) Language B) Selective perception C) Emotions D) Filtering 25) Which message channel is best for delivering the maximum amount of the sender's message content? A) Third-party B) Face-to-face C) Face-to-group D) Phone  |
