1. The three activities in an information system that produce the information organizations use to
control operations are:
a. input, output, and feedback.
b. input, processing, and output.
c. data analysis, processing, and feedback.
d. information retrieval, research, and analysis.
2. Converting raw data into a more meaningful form is called:
a. processing.
b. organizing.
c. capturing.
d. feedback.
3. The fundamental set of assumptions, values, and ways of doing things that has been accepted
by most of a company's members is called its:
a. atmosphere.
b. environment.
c. culture.
d. values.
4. The hardware and software used to transfer data in an organization is called:
a. networking and telecommunications technology.
b. data management technology.
c. networking and data management technology.
d. data and telecommunications technology.
5. Networking and telecommunications technologies, along with computer hardware, software,
data management technology, and the people required to run and manage them, constitute an
organization's:
a. networked environment.
b. data management environment.
c. information system.
d. IT infrastructure.
6. An example of a business using information systems for customer and supplier intimacy is:
a. Wal-Mart's RetailLink system.
b. the Mandarin Oriental hotel's customer-preference tracking system.
c. Apple Inc.'s iPod.
d. Verizon's Web-based digital dashboard.
7. A corporation that funds a political action committee, which in turn promotes and funds a
political candidate who agrees with the values of that corporation, could be seen as investing in
which main category of complementary assets?
a. Social
b. Organizational
c. Governmental
d. Managerial
8. Apple Computer dominates the online legal music sales industry primarily because of a failure
of recording label companies to:
a. modernize their information value chain.
b. adopt a new business model.
c. invest in technology.
d. invest in complementary assets.
9. Disciplines that contribute to the technical approach to information systems are:
a. engineering, utilization management, and computer science.
b. management science, computer science, and engineering.
c. computer science, engineering, and networking.
d. operations research, management science, and computer science.
10. Which field of study focuses on both a behavioral and technical understanding of information
systems?
a. Management information systems
b. Economics
c. Operations research
d. Sociology
11. Identifying customers is a responsibility of the ________ function.
a. finance and accounting
b. sales and marketing
c. manufacturing and production
d. human resources
12. All of the following statements regarding Lotus Notes are true except for:
a. It began as an e-mail and messaging client.
b. It is the most widely used collaboration tool at Fortune 1000 companies.
c. It provides tools for e-mail, calendars, help desk, CRM, blogs, and wikis.
d. Firm wide installations at a large company require specialized servers and may cost
millions of dollars per year.
13. Which type of system would you use to determine what trends in your supplier's industry will
affect your firm the most in five years?
a. ESS
b. DSS
c. MIS
d. TPS
14. What is the most important function of an enterprise application?
a. Enabling a company to work collaboratively with customers and suppliers
b. Enabling cost-effective e-business processes
c. Increasing speed of communicating
d. Enabling business functions and departments to share information
15. The point-of-sale Pulse system used by Domino's to maintain consistent and efficient
management functions in its restaurants is best categorized as which type of system?
a. DSS
b. CRM
c. TPS
d. more than one of the above
16. In Domino's upgraded Pulse Evolution system, it incorporated a Pizza Tracker functionality
that shows the progression of individual pizza orders. This is an example of using information
systems to achieve which business objective?
a. Improved decision making
b. Operational excellence
c. Survival
d. Customer and supplier intimacy
17. The four major enterprise applications are:
a. SCMs, CRMs, DSSs, and KMSs.
b. enterprise systems, SCMs, CRMs, and KMSs.
c. enterprise systems, SCMs, DSSs, and CRMs.
d. SCMs, CRMs, ESSs, and KMSs.
18. You are planning the launch of your new company, an application service provider that
provides an online timesheet and project tracking application. To best communicate with and
manage your relationship with your users, you would want to implement a(n):
a. CMS.
b. KMS.
c. intranet.
d. extranet.
19. Which of the following types of system helps expedite the flow of information between the firm
and its suppliers and customers?
a. KMS
b. extranet
c. intranet
d. TPS
20. The use of digital technology and the Internet to execute the major business processes in the
enterprise is called:
a. enterprise applications.
b. e-commerce.
c. MIS.
d. e-business.
21. The CPO is responsible for:
a. overseeing the use of information technology in the firm.
b. making better use of existing knowledge in organizational and management processes.
c. enforcing the firm's information security policy.
d. ensuring that the company complies with existing data privacy laws.
22. Which of the following is not one of the fifteen categories of collaborative software tools?
a. Event scheduling
b. White boarding
c. File sharing
d. Extranets
23. As discussed in the chapter opening case, which of the four generic strategies did Verizon
employ to combat the competition offered by AT&T?
a. Customer and supplier intimacy
b. Product differentiation
c. Focus on market niche
d. Low-cost leadership
24. How does the technical view of organizations fall short of understanding the full impacts of
information systems in a firm?
a. It sees the organization as a social structure similar to a machine.
b. It sees information systems as a way to rearrange the inputs and outputs of the
organization.
c. It sees the inputs and outputs, labor and capital, as being infinitely malleable.
d. It sees capital and labor as primary production factors.
25. According to the ________ definition of organizations, an organization is seen as a means by
which primary production factors are transformed into outputs consumed by the environment.
a. microeconomic
b. behavioral
c. sociotechnical
d. macroeconomic
control operations are:
a. input, output, and feedback.
b. input, processing, and output.
c. data analysis, processing, and feedback.
d. information retrieval, research, and analysis.
2. Converting raw data into a more meaningful form is called:
a. processing.
b. organizing.
c. capturing.
d. feedback.
3. The fundamental set of assumptions, values, and ways of doing things that has been accepted
by most of a company's members is called its:
a. atmosphere.
b. environment.
c. culture.
d. values.
4. The hardware and software used to transfer data in an organization is called:
a. networking and telecommunications technology.
b. data management technology.
c. networking and data management technology.
d. data and telecommunications technology.
5. Networking and telecommunications technologies, along with computer hardware, software,
data management technology, and the people required to run and manage them, constitute an
organization's:
a. networked environment.
b. data management environment.
c. information system.
d. IT infrastructure.
6. An example of a business using information systems for customer and supplier intimacy is:
a. Wal-Mart's RetailLink system.
b. the Mandarin Oriental hotel's customer-preference tracking system.
c. Apple Inc.'s iPod.
d. Verizon's Web-based digital dashboard.
7. A corporation that funds a political action committee, which in turn promotes and funds a
political candidate who agrees with the values of that corporation, could be seen as investing in
which main category of complementary assets?
a. Social
b. Organizational
c. Governmental
d. Managerial
8. Apple Computer dominates the online legal music sales industry primarily because of a failure
of recording label companies to:
a. modernize their information value chain.
b. adopt a new business model.
c. invest in technology.
d. invest in complementary assets.
9. Disciplines that contribute to the technical approach to information systems are:
a. engineering, utilization management, and computer science.
b. management science, computer science, and engineering.
c. computer science, engineering, and networking.
d. operations research, management science, and computer science.
10. Which field of study focuses on both a behavioral and technical understanding of information
systems?
a. Management information systems
b. Economics
c. Operations research
d. Sociology
11. Identifying customers is a responsibility of the ________ function.
a. finance and accounting
b. sales and marketing
c. manufacturing and production
d. human resources
12. All of the following statements regarding Lotus Notes are true except for:
a. It began as an e-mail and messaging client.
b. It is the most widely used collaboration tool at Fortune 1000 companies.
c. It provides tools for e-mail, calendars, help desk, CRM, blogs, and wikis.
d. Firm wide installations at a large company require specialized servers and may cost
millions of dollars per year.
13. Which type of system would you use to determine what trends in your supplier's industry will
affect your firm the most in five years?
a. ESS
b. DSS
c. MIS
d. TPS
14. What is the most important function of an enterprise application?
a. Enabling a company to work collaboratively with customers and suppliers
b. Enabling cost-effective e-business processes
c. Increasing speed of communicating
d. Enabling business functions and departments to share information
15. The point-of-sale Pulse system used by Domino's to maintain consistent and efficient
management functions in its restaurants is best categorized as which type of system?
a. DSS
b. CRM
c. TPS
d. more than one of the above
16. In Domino's upgraded Pulse Evolution system, it incorporated a Pizza Tracker functionality
that shows the progression of individual pizza orders. This is an example of using information
systems to achieve which business objective?
a. Improved decision making
b. Operational excellence
c. Survival
d. Customer and supplier intimacy
17. The four major enterprise applications are:
a. SCMs, CRMs, DSSs, and KMSs.
b. enterprise systems, SCMs, CRMs, and KMSs.
c. enterprise systems, SCMs, DSSs, and CRMs.
d. SCMs, CRMs, ESSs, and KMSs.
18. You are planning the launch of your new company, an application service provider that
provides an online timesheet and project tracking application. To best communicate with and
manage your relationship with your users, you would want to implement a(n):
a. CMS.
b. KMS.
c. intranet.
d. extranet.
19. Which of the following types of system helps expedite the flow of information between the firm
and its suppliers and customers?
a. KMS
b. extranet
c. intranet
d. TPS
20. The use of digital technology and the Internet to execute the major business processes in the
enterprise is called:
a. enterprise applications.
b. e-commerce.
c. MIS.
d. e-business.
21. The CPO is responsible for:
a. overseeing the use of information technology in the firm.
b. making better use of existing knowledge in organizational and management processes.
c. enforcing the firm's information security policy.
d. ensuring that the company complies with existing data privacy laws.
22. Which of the following is not one of the fifteen categories of collaborative software tools?
a. Event scheduling
b. White boarding
c. File sharing
d. Extranets
23. As discussed in the chapter opening case, which of the four generic strategies did Verizon
employ to combat the competition offered by AT&T?
a. Customer and supplier intimacy
b. Product differentiation
c. Focus on market niche
d. Low-cost leadership
24. How does the technical view of organizations fall short of understanding the full impacts of
information systems in a firm?
a. It sees the organization as a social structure similar to a machine.
b. It sees information systems as a way to rearrange the inputs and outputs of the
organization.
c. It sees the inputs and outputs, labor and capital, as being infinitely malleable.
d. It sees capital and labor as primary production factors.
25. According to the ________ definition of organizations, an organization is seen as a means by
which primary production factors are transformed into outputs consumed by the environment.
a. microeconomic
b. behavioral
c. sociotechnical
d. macroeconomic
