26. All of the following are major features of organizations that impact the use of information
systems EXCEPT for:
a. goals.
b. environments.
c. agency costs.
d. business processes.
27. Business processes are collections of:
a. routines.
b. formalized and documented practices.
c. informal practices and behaviors.
d. rights and privileges.
28. According to Leavitt's model of organizational resistance, the four components that must be
changed in an organization in order to successfully implement a new information system are:
a. tasks, technology, people, and structure.
b. technology, people, culture, and structure.
c. organization, culture, management, and environment
d. environment, organization, structure, tasks.
29. Amazon's use of the Internet as a platform to sell books more efficiently than traditional
bookstores illustrates which type of competitive strategy:
a. marketing effectiveness.
b. strengthening supplier intimacy.
c. focusing on market niche.
d. low-cost leadership.
30. Hilton Hotels' use of customer information software to identify the most profitable customers
to direct services to is an example of using information systems to:
a. strengthen customer intimacy.
b. differentiate their service.
c. increase efficiency.
d. focus on market niche.
31. An example of synergy in business is:
a. Blockbuster combining traditional video rental with online video rental.
b. Wal-Mart's order entry and inventory management system to coordinate with suppliers.
c. Amazon's use of the Internet to sell books.
d. JP Morgan Chase's mergers with other banks that provided JP Morgan with a network
of retail branches in new regions.
32. A virtual company:
a. uses Internet technology to maintain a networked community of users.
b. uses Internet technology to maintain a virtual storefront.
c. provides entirely Internet-driven services, or virtual products.
d. uses the capabilities of other companies without being physically tied to those
companies.
33. Which of the following best describes how new information systems result in legal gray areas?
a. They work with networked, electronic data, which are more difficult to control than
information stored manually.
b. They are implemented by technicians rather than managers.
c. They result in new situations that are not covered by old laws.
d. They are created from sets of logical and technological rules rather than social or
organizational mores.
34. Which of the five moral dimensions of the information age do the central business activities of
ChoicePoint raise?
a. System quality
b. Property rights and obligations
c. Information rights and obligations
d. Accountability and control
35. The feature of social institutions that means mechanisms are in place to determine
responsibility for an action is called:
a. the judicial system.
b. the courts of appeal.
c. due process.
d. accountability.
36. Which of the following is not one of the five steps discussed in the chapter as a process for
analyzing an ethical issue?
a. Identify the stakeholders.
b. Identify and clearly describe the facts.
c. Assign responsibility.
d. Identify the options you can reasonably take.
37. The Federal Trade Commission FIP principle of Notice/Awareness states that:
a. data collectors must take responsible steps to assure that consumer information is
accurate and secure from unauthorized use.
b. customers must be allowed to choose how their information will be used for secondary
purposes other than the supporting transaction.
c. Web sites must disclose their information practices before collecting data.
d. there is a mechanism in place to enforce FIP principles.
38. European privacy protection is ________ than in the United States.
a. much more stringent
b. less liable to laws
c. less far-reaching
d. much less stringent
39. What legal mechanism protects the owners of intellectual property from having their work
copied by others?
a. Patent protection
b. Fair use doctrine
c. Intellectual property law
d. Copyright law
40. Two of the three principal sources of poor system performance are:
a. hardware or facility failures and malware.
b. software bugs and errors and outdated standards.
c. hardware or facility failures and poor input data quality.
d. poor input data quality and insufficient integration with legacy systems.
41. CVS refers to:
a. eyestrain related to computer display screen use.
b. wrist injuries brought about by incorrect hand position when using a keyboard.
c. carpal vision syndrome.
d. stress induced by technology.
42. Which of the following is NOT an IT infrastructure service component?
a. Physical facility management to manage the facilities housing physical components
b. Computing platforms to provide a coherent digital environment
c. IT management services to plan and develop the infrastructure and provide
project management
d. Operating system software
43. In a multi-tiered network:
a. processing is split between clients and servers.
b. processing is handled by multiple, geographically remote clients.
c. the work of the entire network is centralized.
d. the work of the entire network is balanced over several levels of servers.
44. ________ unleash powerful economies of scale and result in declines in manufactured
computer products.
a. Client/server technologies
b. Internet and web technologies
c. Technology standards
d. Linux and open-source software
45. A SAN is a ________ network.
a. server area
b. service-oriented architecture
c. scalable architecture
d. storage area
46. The leading networking hardware providers include:
a. Dell, HP/Compaq, and IBM.
b. IBM, Oracle, and Sun.
c. Cisco, Alcatel-Lucent, and Nortel.
d. Seagate, Maxtor, and Western Digital.
47. Which of the following is NOT an example of the emerging mobile computing platforms?
a. netbooks
b. CRM
c. cell phones
d. the Kindle
48. Linux is:
a. an example of open-source software.
b. especially useful for processing numeric data.
c. designed for specific machines and specific microprocessors.
d. primarily concerned with the tasks of end users.
49. What is the foundation technology for Web services?
a. HTML
b. UDDI
c. SOAP
d. XML
50. Which of the following is NOT one of the main six factors to consider when evaluating how
much your firm should spend on IT infrastructure?
a. Your firm's organizational culture
b. Your firm's business strategy
c. Market demand for your firm's services
d. The IT investments made by competitor firms
systems EXCEPT for:
a. goals.
b. environments.
c. agency costs.
d. business processes.
27. Business processes are collections of:
a. routines.
b. formalized and documented practices.
c. informal practices and behaviors.
d. rights and privileges.
28. According to Leavitt's model of organizational resistance, the four components that must be
changed in an organization in order to successfully implement a new information system are:
a. tasks, technology, people, and structure.
b. technology, people, culture, and structure.
c. organization, culture, management, and environment
d. environment, organization, structure, tasks.
29. Amazon's use of the Internet as a platform to sell books more efficiently than traditional
bookstores illustrates which type of competitive strategy:
a. marketing effectiveness.
b. strengthening supplier intimacy.
c. focusing on market niche.
d. low-cost leadership.
30. Hilton Hotels' use of customer information software to identify the most profitable customers
to direct services to is an example of using information systems to:
a. strengthen customer intimacy.
b. differentiate their service.
c. increase efficiency.
d. focus on market niche.
31. An example of synergy in business is:
a. Blockbuster combining traditional video rental with online video rental.
b. Wal-Mart's order entry and inventory management system to coordinate with suppliers.
c. Amazon's use of the Internet to sell books.
d. JP Morgan Chase's mergers with other banks that provided JP Morgan with a network
of retail branches in new regions.
32. A virtual company:
a. uses Internet technology to maintain a networked community of users.
b. uses Internet technology to maintain a virtual storefront.
c. provides entirely Internet-driven services, or virtual products.
d. uses the capabilities of other companies without being physically tied to those
companies.
33. Which of the following best describes how new information systems result in legal gray areas?
a. They work with networked, electronic data, which are more difficult to control than
information stored manually.
b. They are implemented by technicians rather than managers.
c. They result in new situations that are not covered by old laws.
d. They are created from sets of logical and technological rules rather than social or
organizational mores.
34. Which of the five moral dimensions of the information age do the central business activities of
ChoicePoint raise?
a. System quality
b. Property rights and obligations
c. Information rights and obligations
d. Accountability and control
35. The feature of social institutions that means mechanisms are in place to determine
responsibility for an action is called:
a. the judicial system.
b. the courts of appeal.
c. due process.
d. accountability.
36. Which of the following is not one of the five steps discussed in the chapter as a process for
analyzing an ethical issue?
a. Identify the stakeholders.
b. Identify and clearly describe the facts.
c. Assign responsibility.
d. Identify the options you can reasonably take.
37. The Federal Trade Commission FIP principle of Notice/Awareness states that:
a. data collectors must take responsible steps to assure that consumer information is
accurate and secure from unauthorized use.
b. customers must be allowed to choose how their information will be used for secondary
purposes other than the supporting transaction.
c. Web sites must disclose their information practices before collecting data.
d. there is a mechanism in place to enforce FIP principles.
38. European privacy protection is ________ than in the United States.
a. much more stringent
b. less liable to laws
c. less far-reaching
d. much less stringent
39. What legal mechanism protects the owners of intellectual property from having their work
copied by others?
a. Patent protection
b. Fair use doctrine
c. Intellectual property law
d. Copyright law
40. Two of the three principal sources of poor system performance are:
a. hardware or facility failures and malware.
b. software bugs and errors and outdated standards.
c. hardware or facility failures and poor input data quality.
d. poor input data quality and insufficient integration with legacy systems.
41. CVS refers to:
a. eyestrain related to computer display screen use.
b. wrist injuries brought about by incorrect hand position when using a keyboard.
c. carpal vision syndrome.
d. stress induced by technology.
42. Which of the following is NOT an IT infrastructure service component?
a. Physical facility management to manage the facilities housing physical components
b. Computing platforms to provide a coherent digital environment
c. IT management services to plan and develop the infrastructure and provide
project management
d. Operating system software
43. In a multi-tiered network:
a. processing is split between clients and servers.
b. processing is handled by multiple, geographically remote clients.
c. the work of the entire network is centralized.
d. the work of the entire network is balanced over several levels of servers.
44. ________ unleash powerful economies of scale and result in declines in manufactured
computer products.
a. Client/server technologies
b. Internet and web technologies
c. Technology standards
d. Linux and open-source software
45. A SAN is a ________ network.
a. server area
b. service-oriented architecture
c. scalable architecture
d. storage area
46. The leading networking hardware providers include:
a. Dell, HP/Compaq, and IBM.
b. IBM, Oracle, and Sun.
c. Cisco, Alcatel-Lucent, and Nortel.
d. Seagate, Maxtor, and Western Digital.
47. Which of the following is NOT an example of the emerging mobile computing platforms?
a. netbooks
b. CRM
c. cell phones
d. the Kindle
48. Linux is:
a. an example of open-source software.
b. especially useful for processing numeric data.
c. designed for specific machines and specific microprocessors.
d. primarily concerned with the tasks of end users.
49. What is the foundation technology for Web services?
a. HTML
b. UDDI
c. SOAP
d. XML
50. Which of the following is NOT one of the main six factors to consider when evaluating how
much your firm should spend on IT infrastructure?
a. Your firm's organizational culture
b. Your firm's business strategy
c. Market demand for your firm's services
d. The IT investments made by competitor firms
