1. In the Organizational Insight in your text, Bill Gates used the garbage-can model of decision
making when examining which decision?
a. How to compete with Netscape
b. How to combat the antitrust legislation
c. How to develop a system to compete with Apple computer
d. How to redesign Windows to compete better with Oracle
2. In the ________ model, managers select actions slightly different from past actions.
a. rational
b. incrementalist
c. Carnegie
d. garbage-can
3. The incrementalist model of decision making:
a. assumes that managers can predict trends.
b. tries to improve programmed decision making.
c. involves selecting the most optimal alternative.
d. stresses the impact of chance and timing on decision making.
4. The incrementalist model is most appropriate for which of the following organizations?
a. a biotechnology company that operates in a dynamic environment
b. a dominant manufacturer of diapers for babies that operates in a stable environment
c. a computer company that operates in a very competitive environment
d. a pharmaceutical company that is complex because it has many groups of stakeholders
5. When GE was deciding whether to make or buy washing machines, which of the following
models of decision making did it use?
a. rational
b. incrementalist
c. Carnegie
d. unstructured
6. The unstructured model of decision making is characterized by all of the following except:
a. it recognizes three stages of decision making: identifi cation, development, and
selection.
b. decision makers rethink their alternatives when they encounter obstacles.
c. it is appropriate when uncertainty is high.
d. it concentrates on programmed decisions.
7. An "organized anarchy" is a characteristic of which of the following models of decision making?
a. Carnegie
b. unstructured
c. incrementalist
d. garbage-can
8. The garbage-can model proposes all of the following except:
a. decision making can begin with a solution as well as with a problem.
b. different coalitions support different alternatives.
c. an organization should focus on improving programmable decisions.
d. chance and timing are important factors in decision making.
9. Which of the following are the two types of organizational learning according to March?
a. incremental and radical
b. explorative and structured
c. explorative and exploitative
d. exploitative and radical
10. Smartphones and iPods are currently at which stage in the product life cycle?
a. embryonic
b. growth
c. maturity
d. decline
11. If the typical consumer for a product purchases the product as a replacement, such as
upgrading a computer or getting a new car, that product is considered to be in what stage of
the life cycle?
a. embryonic
b. growth
c. maturity
d. decline
12. Automobiles are currently at which stage in the product life cycle?
a. embryonic
b. growth
c. maturity
d. decline
13. Which of the following products or industries has the longest product life cycle?
a. computers
b. VCRs
c. automobiles
d. electric power
14. Which of the following products or industries has the shortest product life cycle?
a. computers
b. VCRs
c. automobiles
d. Electric power
15. VCRs are currently at which stage in the product life cycle?
a. Embryonic
b. Growth
c. Maturity
d. Decline
16. How long is the product life cycle estimated to be in the PC industry today?
a. 12 months
b. 2 years
c. 5 years
d. 3 months
17. How long is the product life cycle estimated to be in the auto industry today?
a. 2 years
b. 5 years
c. 7 years
d. 10+ years
18. "Us-versus-them" mentalities develop in which stage of conflict?
a. latent
b. perceived
c. felt
d. manifest
19. In which stage of Pondy's model does an "us-versus-them" mentality emerge?
a. latent conflict
b. perceived conflict
c. felt conflict
d. conflict aftermath
20. A condition in which one or more parties becomes aware of the potential for conflict is
called ________.
a. latent conflict
b. perceived conflict
c. felt conflict
d. manifest conflict
21. A production manager agrees in a meeting to modify an order for the sales department, but
then ignores the request later because he doesn't like the sales manager. This passive
aggressive type of behavior occurs in which stage of Pondy's model?
a. latent conflict
b. perceived conflict
c. manifest conflict
d. conflict aftermath
22. Which of the following is not one of the reasons that managers should do all they can to
prevent conflict from getting to the manifest stage?
a. Breakdowns in communication likely will occur at this stage.
b. Conflict aftermath will follow this stage.
c. Passive aggressive behavior will harm the organization.
d. Conflict can never be resolved if it reaches the manifest stage.
23. Divisions try to hurt the performance of other divisions in which stage of conflict?
a. felt
b. perceived
c. manifest
d. conflict aftermath
24. Passive aggressiveness occurs in which stage of conflict?
a. conflict aftermath
b. perceived
c. felt
d. manifest
25. Manifest conflict typically:
a. improves the quality of decision making.
b. results in a good conflict aftermath.
c. results from unobtrusive power.
d. impedes communication.
Text:
Organizational Theory, Design and Change
Sixth Edition, 2010
ISBN-10: 0-13-608731-0
Gareth R. Jones
Pearson Prentice Hall
making when examining which decision?
a. How to compete with Netscape
b. How to combat the antitrust legislation
c. How to develop a system to compete with Apple computer
d. How to redesign Windows to compete better with Oracle
2. In the ________ model, managers select actions slightly different from past actions.
a. rational
b. incrementalist
c. Carnegie
d. garbage-can
3. The incrementalist model of decision making:
a. assumes that managers can predict trends.
b. tries to improve programmed decision making.
c. involves selecting the most optimal alternative.
d. stresses the impact of chance and timing on decision making.
4. The incrementalist model is most appropriate for which of the following organizations?
a. a biotechnology company that operates in a dynamic environment
b. a dominant manufacturer of diapers for babies that operates in a stable environment
c. a computer company that operates in a very competitive environment
d. a pharmaceutical company that is complex because it has many groups of stakeholders
5. When GE was deciding whether to make or buy washing machines, which of the following
models of decision making did it use?
a. rational
b. incrementalist
c. Carnegie
d. unstructured
6. The unstructured model of decision making is characterized by all of the following except:
a. it recognizes three stages of decision making: identifi cation, development, and
selection.
b. decision makers rethink their alternatives when they encounter obstacles.
c. it is appropriate when uncertainty is high.
d. it concentrates on programmed decisions.
7. An "organized anarchy" is a characteristic of which of the following models of decision making?
a. Carnegie
b. unstructured
c. incrementalist
d. garbage-can
8. The garbage-can model proposes all of the following except:
a. decision making can begin with a solution as well as with a problem.
b. different coalitions support different alternatives.
c. an organization should focus on improving programmable decisions.
d. chance and timing are important factors in decision making.
9. Which of the following are the two types of organizational learning according to March?
a. incremental and radical
b. explorative and structured
c. explorative and exploitative
d. exploitative and radical
10. Smartphones and iPods are currently at which stage in the product life cycle?
a. embryonic
b. growth
c. maturity
d. decline
11. If the typical consumer for a product purchases the product as a replacement, such as
upgrading a computer or getting a new car, that product is considered to be in what stage of
the life cycle?
a. embryonic
b. growth
c. maturity
d. decline
12. Automobiles are currently at which stage in the product life cycle?
a. embryonic
b. growth
c. maturity
d. decline
13. Which of the following products or industries has the longest product life cycle?
a. computers
b. VCRs
c. automobiles
d. electric power
14. Which of the following products or industries has the shortest product life cycle?
a. computers
b. VCRs
c. automobiles
d. Electric power
15. VCRs are currently at which stage in the product life cycle?
a. Embryonic
b. Growth
c. Maturity
d. Decline
16. How long is the product life cycle estimated to be in the PC industry today?
a. 12 months
b. 2 years
c. 5 years
d. 3 months
17. How long is the product life cycle estimated to be in the auto industry today?
a. 2 years
b. 5 years
c. 7 years
d. 10+ years
18. "Us-versus-them" mentalities develop in which stage of conflict?
a. latent
b. perceived
c. felt
d. manifest
19. In which stage of Pondy's model does an "us-versus-them" mentality emerge?
a. latent conflict
b. perceived conflict
c. felt conflict
d. conflict aftermath
20. A condition in which one or more parties becomes aware of the potential for conflict is
called ________.
a. latent conflict
b. perceived conflict
c. felt conflict
d. manifest conflict
21. A production manager agrees in a meeting to modify an order for the sales department, but
then ignores the request later because he doesn't like the sales manager. This passive
aggressive type of behavior occurs in which stage of Pondy's model?
a. latent conflict
b. perceived conflict
c. manifest conflict
d. conflict aftermath
22. Which of the following is not one of the reasons that managers should do all they can to
prevent conflict from getting to the manifest stage?
a. Breakdowns in communication likely will occur at this stage.
b. Conflict aftermath will follow this stage.
c. Passive aggressive behavior will harm the organization.
d. Conflict can never be resolved if it reaches the manifest stage.
23. Divisions try to hurt the performance of other divisions in which stage of conflict?
a. felt
b. perceived
c. manifest
d. conflict aftermath
24. Passive aggressiveness occurs in which stage of conflict?
a. conflict aftermath
b. perceived
c. felt
d. manifest
25. Manifest conflict typically:
a. improves the quality of decision making.
b. results in a good conflict aftermath.
c. results from unobtrusive power.
d. impedes communication.
Text:
Organizational Theory, Design and Change
Sixth Edition, 2010
ISBN-10: 0-13-608731-0
Gareth R. Jones
Pearson Prentice Hall
