Question 1 of 20
The primary purpose of the management process is to:
A. develop organizational goals and make logical decisions.
B. organize the various functions in a logical manner.
C. ensure that all employees are working together effectively.
D. achieve organizational goals efficiently and effectively.
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Question 2 of 20
Achieving organizational goals efficiently and effectively:
A. is necessary for making logical decisions.
B. is the primary purpose of the management process.
C. ensures that all employees will work together effectively.
D. rarely occurs in private sector organizations.
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Question 3 of 20
Based on customer surveys, a manager recognizes that satisfaction is lower than expected. He then calls customers to uncover the source of their dissatisfaction. This represents which function of management?
A. Planning
B. Communication
C. Leading
D. Controlling
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Question 4 of 20
How do top managers spend most of their time?
A. Overseeing day-to-day operations
B. Routine administrative tasks
C. Implementing plans of first-line managers
D. Making decisions and creating goals
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Question 5 of 20
Dale is Superintendent of Dexter High School. His job requirements are not associated with any particular management specialty. Dale would be working in what functional area?
A. Operations
B. Finance
C. Production
D. Administration
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Question 6 of 20
__________ skills are needed for specialized tasks within the organization.
A. Human
B. Organizational
C. Conceptual
D. Technical
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Question 7 of 20
Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler, negotiator, and resource allocator?
A. Conceptual
B. Technical
C. Interpersonal
D. Analytic
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Question 8 of 20
The ability to prioritize work, to work efficiently and to delegate appropriately is a(n) __________ skill.
A. technical
B. time-management
C. conceptual
D. operational
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Question 9 of 20
The classical management perspective consists of:
A. scientific management and administrative management.
B. management science and scientific management.
C. behavioral management and the operations management.
D. contemporary management and behavioral management.
Mark for Review What's This?
Question 10 of 20
The profits or losses generated by a firm are examples of which aspect of systems theory?
A. Outputs
B. Feedback loops
C. Transformation processes
D. Inputs
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Question 11 of 20
The __________ environment of a business that manufactures top-of-the-line cabinets includes computer-assisted design software that helps to convert wood and people's ideas into lovely, functional cabinets.
A. legal
B. sociocultural
C. technological
D. political
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Question 12 of 20
BMW and Mercedes are best described as:
A. strategic allies.
B. competitors.
C. customers.
D. regulators.
Mark for Review What's This?
Question 13 of 20
Which of the following is part of the internal environment of organizations?
A. Employees
B. Regulators
C. Influence groups
D. Customers
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Question 14 of 20
An organization's obligation to protect and enhance the society in which it operates is called:
A. legal responsibility.
B. ethical responsibility.
C. social responsibility.
D. cultural responsibility.
Mark for Review What's This?
Question 15 of 20
Clothing made in Sri Lanka and sold in the U.S. is an example of:
A. importing/exporting.
B. licensing.
C. a joint venture/strategic alliance.
D. direct investment.
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Question 16 of 20
When Honda is allowed to import only 425,000 automobiles into the United States each year by the U.S. government, this is an example of a(n):
A. quota.
B. strategic alliance.
C. joint venture.
D. franchise agreement.
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Question 17 of 20
Which of the following represents an economic community?
A. European Union (EU)
B. North Atlantic Treaty Organization (NATO)
C. United Nations (UN)
D. International Monetary Fund (IMF)
Mark for Review What's This?
Question 18 of 20
U S cola producers voluntarily limit the number of beverages that they export to India each year. This is an example of:
A. an export restraint agreement.
B. direct investment.
C. a strategic alliance.
D. a licensing agreement.
Mark for Review What's This?
Question 19 of 20
France charges taxes on American fruits and vegetables that are sold in France. This is:
A. a joint venture.
B. licensing.
C. an export tariff.
D. an import tariff.
Mark for Review What's This?
Question 20 of 20
General Mills and Nestlé established Cereal Partners Worldwide to better compete with Kellogg in Europe. This is an example of:
A. global sourcing.
B. a licensing agreement.
C. an export restraint agreement.
D. a joint venture
The primary purpose of the management process is to:
A. develop organizational goals and make logical decisions.
B. organize the various functions in a logical manner.
C. ensure that all employees are working together effectively.
D. achieve organizational goals efficiently and effectively.
Mark for Review What's This?
Question 2 of 20
Achieving organizational goals efficiently and effectively:
A. is necessary for making logical decisions.
B. is the primary purpose of the management process.
C. ensures that all employees will work together effectively.
D. rarely occurs in private sector organizations.
Mark for Review What's This?
Question 3 of 20
Based on customer surveys, a manager recognizes that satisfaction is lower than expected. He then calls customers to uncover the source of their dissatisfaction. This represents which function of management?
A. Planning
B. Communication
C. Leading
D. Controlling
Mark for Review What's This?
Question 4 of 20
How do top managers spend most of their time?
A. Overseeing day-to-day operations
B. Routine administrative tasks
C. Implementing plans of first-line managers
D. Making decisions and creating goals
Mark for Review What's This?
Question 5 of 20
Dale is Superintendent of Dexter High School. His job requirements are not associated with any particular management specialty. Dale would be working in what functional area?
A. Operations
B. Finance
C. Production
D. Administration
Mark for Review What's This?
Question 6 of 20
__________ skills are needed for specialized tasks within the organization.
A. Human
B. Organizational
C. Conceptual
D. Technical
Mark for Review What's This?
Question 7 of 20
Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler, negotiator, and resource allocator?
A. Conceptual
B. Technical
C. Interpersonal
D. Analytic
Mark for Review What's This?
Question 8 of 20
The ability to prioritize work, to work efficiently and to delegate appropriately is a(n) __________ skill.
A. technical
B. time-management
C. conceptual
D. operational
Mark for Review What's This?
Question 9 of 20
The classical management perspective consists of:
A. scientific management and administrative management.
B. management science and scientific management.
C. behavioral management and the operations management.
D. contemporary management and behavioral management.
Mark for Review What's This?
Question 10 of 20
The profits or losses generated by a firm are examples of which aspect of systems theory?
A. Outputs
B. Feedback loops
C. Transformation processes
D. Inputs
Mark for Review What's This?
Question 11 of 20
The __________ environment of a business that manufactures top-of-the-line cabinets includes computer-assisted design software that helps to convert wood and people's ideas into lovely, functional cabinets.
A. legal
B. sociocultural
C. technological
D. political
Mark for Review What's This?
Question 12 of 20
BMW and Mercedes are best described as:
A. strategic allies.
B. competitors.
C. customers.
D. regulators.
Mark for Review What's This?
Question 13 of 20
Which of the following is part of the internal environment of organizations?
A. Employees
B. Regulators
C. Influence groups
D. Customers
Mark for Review What's This?
Question 14 of 20
An organization's obligation to protect and enhance the society in which it operates is called:
A. legal responsibility.
B. ethical responsibility.
C. social responsibility.
D. cultural responsibility.
Mark for Review What's This?
Question 15 of 20
Clothing made in Sri Lanka and sold in the U.S. is an example of:
A. importing/exporting.
B. licensing.
C. a joint venture/strategic alliance.
D. direct investment.
Mark for Review What's This?
Question 16 of 20
When Honda is allowed to import only 425,000 automobiles into the United States each year by the U.S. government, this is an example of a(n):
A. quota.
B. strategic alliance.
C. joint venture.
D. franchise agreement.
Mark for Review What's This?
Question 17 of 20
Which of the following represents an economic community?
A. European Union (EU)
B. North Atlantic Treaty Organization (NATO)
C. United Nations (UN)
D. International Monetary Fund (IMF)
Mark for Review What's This?
Question 18 of 20
U S cola producers voluntarily limit the number of beverages that they export to India each year. This is an example of:
A. an export restraint agreement.
B. direct investment.
C. a strategic alliance.
D. a licensing agreement.
Mark for Review What's This?
Question 19 of 20
France charges taxes on American fruits and vegetables that are sold in France. This is:
A. a joint venture.
B. licensing.
C. an export tariff.
D. an import tariff.
Mark for Review What's This?
Question 20 of 20
General Mills and Nestlé established Cereal Partners Worldwide to better compete with Kellogg in Europe. This is an example of:
A. global sourcing.
B. a licensing agreement.
C. an export restraint agreement.
D. a joint venture
