1 What can affirmative action assist organizations in achieving that diversity initiatives cannot?
Maximizing workforce commitment
Increased productivity
Maximizing creativity
Correcting specific problems of the past
2 In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor's product, motorcycling, and other legal activities outside of work.
lifestyle discrimination
invasion of privacy
defamation
constructive discharge
3 Conflicts can be resolved by withdrawing from them or suppressing them. This conflict-management technique is known as ________.
compromising
avoiding
accommodating
forcing
4 Which of the following is ISO 14000 primarily concerned with?
Environmental management
Quality management
Time management
Continuous improvement management
5 ____________ is the biggest hurdle to overcome in a pay-for-performance plan.
Compensation equation
Inflation
Salary cap performance level
Merit-pay increases
6 Sam Meyers manages a telemarketing call center. He has 20 employees working for him who are displeased with the way he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job done?
Coercive power
Referent power
Legitimate power
Reward power
7 As a university student, your institution's social principles and practices reflect on you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that the school is addressing. If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be ________.
socially image conscious
fulfilling its social obligation
socially responsive
socially aware
8 The concept that some leadership attributes will work in some situations but not in others can be described by the
contingency theory
leadership effectiveness theory
behavioral theory
tactical theory
9 During the implementation of a project, which of the following should be the primary focus of a consulting firm?
The correct project software
Application of the learning curve theory
People management skills
Tools and materials availability
10 The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?
affirmative action
monetary damages and jury trials
adverse impact
race norming
11 Adoration of a charismatic leader by followers can lead to
difficulty in developing a successor
limiting suggestions of fixes and improvements
a competitive work environment
greater understanding of the company mission
12 Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?
MRP (Material Requirements Plan)
WBS (Work Breakdown Structure)
MPS (Master Production Schedule)
ERP (Enterprise Resource Planning)
13 Deming's PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?
Standard deviation
Continuous improvement
Project management
Control charting
14 Which of the following is an element that addresses elimination of waste under lean production?
Production ahead of demand
Kanban production control system
Minimized run times
Group plant loading technology
15 Which of the following is considered a major process flow structure?
Fabrication
Lead Time
Lean Manufacturing
Project
16 Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?
Refusing to comment on issues that appear to be controversial and unfair
Initiating disciplinary action against the employee who started the rumor
Encouraging employees to communicate their concerns and suggestions
Creating a more informal communication environment at the workplace
17 Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change
but carefully set limits for the program
and establish a reward system
but let others decide how to initiate change
and begin establishing a vision
18 Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.
negative transfer of training
applicability of training
reinforcement of training
simulation of training
19 In order to make their firm a learning organization, managers should
penalize mistakes
avoid the use of cross-functional teams
increase the degree of departmentalization
reinforce interdependence and reduce boundaries
20 An example of control criteria that can be used in any situation is ________.
number of calls taken per day
employee satisfaction
client requests completed per hour
average time to process paperwork
21 In performing a SWOT analysis, which of the following would be considered as a threat?
Recognized brand
Lack of a strategic plan
Increased product demand
Competitors
22 Which of the following statements is true with regard to the effectiveness of tactics?
The combination of a soft tactic with reasonable persuasion is more effective than a combination of two hard tactics.
All tactics are equally effective with regard to upward influence.
Individuals from collectivist cultures are typically more likely to use soft tactics that reflect personal power.
Soft tactics are less effective than hard tactics when used individually
23 Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Mary's new employer use?
Organizational development
Information presentation
On-the-job training
Simulation
24 Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.
abandon
assign
predict
accept
25 When an employee volunteers to run a canned food drive, this is an example of
organizational citizenship behavior
job satisfaction
employee happiness
employee productivity
26 A project can be segmented into which of the following?
Events
Sub-jobs
Success markers
Work packages
27 ________ refers to an individual's belief that he or she is capable of performing a task.
Emotional contagion
Affect intensity
Self-determination
Self-efficacy
28 According to the job characteristics model, autonomy is defined as the degree to which
a job requires completion of a whole and identifiable piece of work
a job has an impact on the lives or work of other people
a job generates direct and clear information about performance
a job provides the worker freedom, independence, and discretion
29 Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology?
An hour saved at a bottleneck operation does not increase the process flow.
Utilization and activation of a resource are not the same.
Do not allow bottlenecks to govern the flow of the line.
If you lose an hour at a bottleneck it is better than making scrap.
30 Active listening requires:
verbal communications only
summarizing all areas of the performance-interview feedback discussion.
summarizing only the areas of agreement
interruptions to get your point across
