1
_____ implies that appraisal systems are easy for managers and employees to understand and use.
Sensitivity
Acceptability
Practicality
Reliability
2
Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Mary's new employer use?
Information presentation
Simulation
Organizational development
On-the-job training
3
Hard quotas
are a concerted effort by the organization to actively expand the pool of applicants so that no one is excluded because of past or present discrimination.
are a commitment to treat all races and sexes equally in all decisions about hiring, promotion, and pay.
represent a mandate to hire or promote specific numbers or proportions of women or minority group members.
systematically favor women and minorities in hiring and promotion decisions.
4
If employers fail to check closely enough on a prospective employee who then commits a crime in the course of performing his or her job duties, they can be held liable for
loss of consortium.
hostile environment.
negligent hiring.
quid pro quo.
5
________________ include everything in a work environment that enhances a worker's sense of self-respect and esteem by others.
Social responsibilities
Nonfinancial rewards
Internal pay objectives
General business strategies
6
In determining the competitiveness of benefits, senior management tends to focus mainly on
value
cost
security
worth
7
Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.
simulation of training
applicability of training
negative transfer of training
reinforcement of training
8
_____ proceeds from an oral warning to a written warning to a suspension to dismissal.
Procedural justice
Positive discipline
Due process
Progressive discipline
9
Properly designed incentive programs work because they are based on two well-accepted psychological principles: (1) increased motivation improves performance and (2)
recognition is a major factor in motivation
the Scanlon plan
control-based compensation
the Rucker plan
10
___________ is the process where managers provide feedback to the employees regarding their past and present job performance proficiency, as well as a basis for improving performance in the future.
Performance management
Recruiting
Selection
Placement
11
If objective performance data are available, which of the following is the best strategy to use?
work planning and review
summated rating scales
MBO
BARS
12
____________ is the biggest hurdle to overcome in a pay-for-performance plan.
Merit-pay increases
Compensation equation
Salary cap performance level
Inflation
13
A _____ occurs when parties are unable to move further toward settlement.
bargaining impasse
mediation
lockout
grievance
14
Which of the following is a distinctive feature of the U.S. system compared with other countries?
Wages set by arbitration councils
All agreements are of unlimited duration
Exclusive representation
Low union dues and small union staffs
15
Which is not a quality of Generation Y?
A blurring of the lines between work and leisure time while on the job
Inability to handle numerous projects
Short attention spans
The constant need for stimulation/entertainment
16
Title VII of the _____________ states that top executives in companies receiving government support can retract bonuses, retention awards, or incentives paid to the top five senior executive officers or the next 20 most highly compensated employees based on corporate information that is later found to be inaccurate.
Equal Pay Act (1963)
Pay for Performance Act (2009)
Sarbanes–Oxley Act (2002)
American Recovery and Reinvestment Act (2009)
17
For organizations, _________ is an indirect cost associated with downsizing.
administrative processing
outplacement
severance pay
an increase in the unemployment tax rate
18
When conducting a performance feedback discussion, active listening requires
summarizing what was said and what was agreed to.
verbal communications only.
interruptions to get your point across.
summarizing your key points.
19
In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor's product, motorcycling, and other legal activities outside of work.
lifestyle discrimination
invasion of privacy
constructive discharge
defamation
20
To avoid legal difficulties related to performance appraisals and enhance credibility in court, employers should
document appraisal ratings and reason for termination.
have friends testify.
present only the employee's perspective.
present only the manager's perspective.
21
What can affirmative action assist organizations in achieving that diversity initiatives cannot?
Maximizing workforce commitment
Maximizing creativity
Correcting specific problems of the past
Increased productivity
22
This made extensive changes to the Employee Retirement Income Security Act (ERISA) of 1974 that governs employer-sponsored, qualified (for tax deferral) retirement-benefit plans.
Short-Term Disability laws
The Pension Protection Act (PPA) of 2006
Short-Term Severance Pay laws
Employer Cost Shifting laws
23
Employee demotions usually involve
an increase in pay and more responsibility.
a cut in pay, status, privilege, or opportunity.
a decrease in status and privilege but no loss of opportunity or pay.
a reduction in pay but no loss of opportunity, status, or privilege.
24
Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.
assign
predict
accept
abandon
25
The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?
Affirmative action
Monetary damages and jury trials
Adverse impact
Race-norming
26
When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity.
internal
external
primary
secondary
27
Which question should not be important in evaluating the value of training?
Did change occur?
Is the change positive related to organizational goals?
Is the change due to training?
Was the cost of training within the budget?
28
What is our country's income maintenance program?
PPA (2006), 401(k)
ERISA (1974)
Social Security
COBRA (1985)
29
_____ analysis is the level of analysis that focuses on employees specifically.
Operations
Individual
Employee
Environmental
30
Organizations periodically turn to _________ to meet demands for talent brought about by business growth and a desire for fresh ideas, or to replace employees who leave.
outside labor markets
entry-level employees
their subsidiaries
former employees
