Question 1 of 20
Listening is as important as this in the communication process.
A. Receiving
B. Remembering
C. Eye contact without blinking
D. Talking
Question 2 of 20
Adults spend about 70 percent of their waking time communicating, of which _______ percent is spent listening.
A. 25
B. 45
C. 23
D. 13.3
Question 3 of 20
This type of listening is usually needed when we need to make a critical decision about something.
A. Discriminative listening
B. Critical listening
C. Emphatic listening
D. Pleasurable listening
Question 4 of 20
This step in listening involves assigning meanings to sounds according to one's own values, beliefs, and personal history, among others.
A. Remembering
B. Evaluating
C. Responding
D. Decoding
Question 5 of 20
We listen this way when we listen "between the lines" to understand the speaker.
A. Critical listening
B. Pleasurable listening
C. Emphatic listening
D. Discriminative listening
Question 6 of 20
Interpreting during the listening process is the same as:
A. encoding.
B. receiving.
C. decoding.
D. responding.
Question 7 of 20
When we are bombarded with messages from various sources, this creates a situational obstacle called:
A. environmental distractions.
B. feedback.
C. complex messages.
D. message overload.
Question 8 of 20
A type of selective listening that tunes out communication that is different from our views or does not interest us is selective:
A. perception.
B. focusing.
C. screening.
D. responding.
Question 9 of 20
This type of ineffective listening happens when one appears to be listening but whose mind is somewhere else.
A. Selective listening
B. Monopolizing
C. Interrupting
D. Pseudolistening
Question 10 of 20
If your listening preference is to "cut to the chase" by getting to the point quickly, then you are a(n) __________ listener.
A. time-oriented
B. action-oriented
C. content-oriented
D. people-oriented
Question 11 of 20
Are you open to hearing speakers discuss emotional topics? This would make you a(n) __________ listener.
A. time-oriented
B. action-oriented
C. content-oriented
D. people-oriented
Question 12 of 20
Speech criticism is a simpler form of:
A. speech evaluation.
B. rhetorical criticism.
C. panel judging.
D. communication process.
Question 13 of 20
You are evaluating this when you are looking for a clear, compelling message.
A. Use of quotes
B. Structure
C. Length of speech
D. Speaker commitment to subject
Question 14 of 20
When you are evaluating this, you look for words that are clear, appropriate, interesting, and vivid with imagery.
A. Structure
B. Language
C. Substance
D. Ethics
Question 15 of 20
In any speech criticism, it is always important to do this first.
A. See the speech objectively.
B. Look at the behavior not the motivation.
C. Point out the positive.
D. Be specific.
Question 16 of 20
This type of responsibility involves being aware of the consequences of what you speak about and how you say it.
A. Thinking responsibility
B. Criticizing responsibility
C. Ethical responsibility
D. Evaluating responsibly
Question 17 of 20
Constructive criticism means:
A. you only talk about the positive.
B. you criticize honestly.
C. your goal is to help speaker improve.
D. you criticize for its own sake.
Question 18 of 20
Speech delivery is concerned with:
A. presenting the message to the audience.
B. delivering the speech to the speaker.
C. writing the speech to be delivered.
D. brainstorming ideas.
Question 19 of 20
Evaluating a speech for vocal variety, gestures, and nonverbal tools is a factor of:
A. language.
B. style.
C. presentation.
D. overall speech.
Question 20 of 20
Studying and analyzing others' speeches help us to be better:
A. speakers.
B. listeners.
C. critical thinkers.
D. All of the above
