Question-1
Internal analysis is important for identifying and evaluating an organization's:
A. strengths and weaknesses.
B. goals and objectives.
C. distinctive offerings.
D. mission and vision.
Question-2
The ability of Honda to use its fuel-efficient and reliable engines in automobiles, motorcycles, and power generators is an example of:
A. contributing to superior customer value.
B. creating a product that is difficult for competitors to imitate.
C. developing an innovation that can be used in a number of ways.
D. simulating an effective system developed by a competitor.
Question-3
The various organizational routines and processes that determine how efficiently and effectively the organization transforms its inputs into outputs are called
A. strengths.
B. core competencies.
C. capabilities.
D. customer value.
Question-4
________ are the regular, predictable, and sequential patterns of work activities performed by organizational members.
A. Organizational capabilities
B. Accumulated knowledge
C. Actual work activities
D. Organizational routines and processes
Question-5
The internal audit concentrates on the availability or lack of critical ________ and the level of ________.
A. capital; skills
B. resources; capabilities
C. financial resources; management
D. skills; resources
Question-6
All of the following constitute support activities except:
A. technological development.
B. procurement.
C. operations.
D. human resource management.
Question-7
All of the following constitute primary activities except:
A. procurement.
B. marketing and sales.
C. outbound logistics.
D. operations.
Question-8
Which of the following are considered to be primary activities in a value chain analysis as outlined by Porter?
A. Inbound logistics
B. Procurement
C. Human resource management
D. Firm's infrastructure
Question-9
After a current product-market profile has been assessed, the next step is to
A. identify sources of competitive advantage and the disadvantage in the main product-market segments.
B. emphasize the interactions between the organization and customers.
C. conduct an external assessment of competitors.
D. All of the answer choices are correct.
Question-10
_______ are the special and unique capabilities that distinguish an organization from its competitors.
A. Organizational strengths
B. Distinctive organizational capabilities
C. Competitive advantages
D. Core competencies
Question-11
Statements of desired outcomes are known as:
A. directed action.
B. organizational goals.
C. distinctive competencies.
D. management vision.
Question-12
Southwest's capability of quick gate turnaround time and exceptional employee-customer interactions is known as:
A. a distinctive organizational capability.
B. an exceptional opportunity.
C. a superior customer value.
D. a distinguished service.
Question-13
The internal audit answers the questions of:
A. Do the various functions have the needed resources to perform their assigned work activities?
B. How well do they perform these assigned work activities?
C. What are the organization's primary opportunities and threats?
D. possessing the needed resources and then performing assigned work activities.
Question-14
The second step in identifying distinctive organizational capabilities through a capabilities assessment profile is:
A. describe all the organizational capabilities and competencies.
B. identify and agree on the key capabilities and competencies.
C. identify sources of competitive advantage and disadvantage in the main product-market segments.
D. sort the core capabilities and competencies according to strategic importance.
Question-15
All of the following reflect questions asked of the management function during the internal audit except:
A. Are jobs effectively designed?
B. What is the level of employee turnover?
C. Is the organization able to raise long-term capital?
D. Does the organization effectively use work teams?
Question-16
Characteristics of dynamic capabilities include all of the following except:
A. timely responsiveness.
B. reactive responsiveness.
C. rapid and flexible product innovation.
D. coordinating and deploying organizational resources and capabilities
Question-17
The most important part of an internal analysis involves:
A. setting organizational goals.
B. identifying distinctive and dynamic capabilities.
C. creating a competitive advantage.
D. evaluating resources, capabilities, and core competencies.
Question-18
The key to using a(n) ________ audit is to determine how well or poorly organizational functions are being performed.
A. internal
B. capabilities
C. strategic
D. functional
Question-19
The organization's major value-creating skills and capabilities that are shared across multiple product lines or multiple businesses are called:
A. distinctive organizational capabilities.
B. competitive intelligence.
C. core opportunities.
D. core competencies.
Question-20
Special and unique capabilities that distinguish the organization from its competitors are called _______ organizational capabilities.
A. distinguished
B. distinctive
C. demonstrated
D. delineated
Question-21
Which of the following is not a recommended competitive strategy for developing a competitive advantage?
A. Reactor
B. Defender
C. Analyzer
D. Prospector
Question-22
One of the two strategic decisions most associated with the organization's information system is:
A. optimum equity mix.
B. creating an approved vendor list.
C. selecting the correct marketing mix.
D. the choice of system technology.
Question-23
Which are the two biggest factors in marketing?
A. Competitors and pricing
B. Product and competitors
C. Customers and competitors
D. Pricing and customers
Question-24
The ________ point(s) to the strategic issues organizational decision makers need to address in their pursuit of sustainable competitive advantage and high levels of performance.
A. portfolio analysis
B. distinctive capabilities
C. strengths
D. SWOT analysis
Question-25
One factor that would lead to high-performance work practices is
A. using contingent pay.
B. forming problem-solving groups.
C. conducting attitude surveys.
D. All of the answer choices are correct.
Question-26
Designing which of the following systems involves making sure we have the information we need, when the information is needed, and in the form needed?
A. Marketing
B. Human resources
C. Information
D. Financial-accounting
Question-27
When a company builds a profitable business by "stealing" ideas from other successful peers, it is following a(n) ________ strategy.
A. prospector
B. defender
C. analyzer
D. reactor
Question-28
Which of the following is included under the product functional strategies?
A. Supervision
B. Management
C. Marketing
D. Leadership
Question-29
________ is when organizations battle or vie for some desired object or outcome.
A. Competition
B. Strategy
C. Goal
D. Objective
Question-30
Which of the following is NOT a way to segment specialized market niches?
A. Price consciousness
B. Geographical
C. Type of customer
D. Product line segment
Question-31
________ refer(s) to the process of creating and providing goods and services.
A. Marketing
B. Production-operations
C. High-performance work practices
D. Information system
Question-32
If Mr. Carol wanted to introduce high-performance work practices in his organization, which of the following practices would he adopt?
A. Centralized decision making
B. Fixed job assignments
C. Limited communication
D. Self-managed work teams
Question-33
The ________ works hard to establish brand loyalty.
A. differentiator
B. cost leader
C. defender
D. reactor
Question-34
Which of the following is a possible production-operations management strategy?
A. Selective specialization
B. Inventory management systems
C. User positioning
D. Market logistics
Question-35
The role of top-level decision makers in the strategic management process is to:
A. establish the overall operational goals.
B. develop the overall goal that the organization hopes to achieve.
C. establish functional strategies.
D. supervise line managers.
Question-36
The two main support processes in an organization are:
A. production systems and marketing systems.
B. procurement systems and HR systems.
C. financial accounting systems and HR systems.
D. information systems and financial accounting systems.
Question-37
When an organization hasn't developed a low cost or a differentiation competitive advantage, it is said to be
A. stuck-in-the-middle.
B. using an integrated strategy.
C. using a strategy of best cost.
D. pursuing a niche-based competitive advantage.
Question-38
Francesca has had a higher than desirable level of server turnover in her restaurant. She decided that she needs to pay better attention to which strategies?
A. Marketing
B. Human resources
C. Information
D. Financial-accounting
Question-39
The marketing mix is commonly known as the
A. 4Ps
B. 5Ps
C. 7Ss
D. 4Ss
Question-40
Which of the following is NOT one of Miles and Snow's adaptive strategies?
A. Defender
B. Prospector
C. Cost leader
D. Analyzer
