Question-1
During a business meeting in the United States, a relaxed posture is acceptable, but in Europe or Asia such body language would most likely be interpreted as:
A. personal space invasion.
B. rudeness.
C. curiosity.
D. reluctance.
Question-2
Which of the following tips is most likely to lead to effective intercultural communication?
A. Avoid being culturally sensitive over the Internet, as it might result in discrimination.
B. It is always better to use long and descriptive sentences.
C. Messages need to be encoded carefully.
D. Communication processes should be made quicker by removing feedback systems.
Question-3
Which of the following statements is true regarding a negotiation process?
A. The negotiation process consists of six different stages.
B. The stages of the negotiation process are distinctly separate.
C. The concession and agreement stage typically occurs before the preparation stage.
D. The cultural norms of the place determine the order of the negotiation process stages.
Question-4
Which of the following is a typical characteristic of a Japanese work group?
A. Open expression of conflicts
B. Decision making based on a patient, long-term perspective
C. Lack of cooperation
D. Lack of mutual confidence
Question-4
Which of the following is the primary cause of noise in the communication process?
A. A lack of cultural empathy
B. Ineffective listening skills
C. The technology used in the medium of communication
D. The difference between two individuals' life space
Question-5
Which of the following is a cultural variable in the communication process?
A. Location
B. Attitude
C. Technology
D. Communication medium
Question-6
Interaction posture is best defined as the:
A. tendency to contradict the beliefs of others.
B. understanding and modeling of local proxemics.
C. ability to respond to others in a nonjudgmental way.
D. capacity to be flexible to promote group communication.
Question-7
Which of the following types of decision making is generally used in China, Germany, Turkey, and India?
A. Participative
B. Autocratic
C. Totalitarian
D. Theocratic
Question-8
Phil sent an email requesting Mel to join him in the conference room at 2 P.M. and to bring the final report on the building's floor plans. However, Mel's personal secretary skips reading the entire email and just informs Mel to join Phil in the conference room at 2 P.M. This is an example of:
A. ambiguity.
B. divergence.
C. noise.
D. feedback.
Question-9
Which of the following is most likely to be a reason for ineffective international business negotiations?
A. Differences in cultural values and problem-solving techniques
B. Highly restrictive government legislations
C. Lack of socializing with the opposite party
D. Lack of nonverbal communication
Question-10
Jerry, representing a U.S firm, is sent to Saudi Arabia to negotiate his company's contracts. Which of the following should Jerry keep in mind when negotiating with the Arabs?
A. Business should be conducted personally and not via telephone or email.
B. Arabs value time, and deadlines are to be kept at all costs.
C. Be explicit and express doubts wherever the subject's feasibility comes into question.
D. Get to the point when presenting and negotiating.
Question-11
Which of the following is a true statement regarding kinesic behavior?
A. Facial expressions have the same meaning across cultures.
B. Minor variations in body language are insignificant.
C. Hand gestures are universally interpreted.
D. The meaning of body movements varies by culture.
Question-12
Communication to managers is of vital importance because it:
A. demonstrates the manager's depth of knowledge.
B. immediately results in an increase of revenue.
C. indicates technological advancement.
D. greatly helps in negotiating future plans.
Question-13
In an interview, a British journalist asked a German athlete, "Are you a typical German?" When asked to clarify, the journalist explained that a typical German loved machines, worked hard, and was dependable. This is an example of:
A. cultural noise.
B. discrimination.
C. kinesic behavior.
D. stereotyping.
Question-14
What forms the basis for the enforcement of most business contracts in Mexico and China?
A. Legal systems
B. Scientific research
C. Personal commitments to individuals
D. International regulations
Question-15
Which of the following is true about Japanese negotiators?
A. Personal benefit is the ultimate aim of the Japanese negotiators.
B. Japanese negotiators are often impulsive and make decisions spontaneously.
C. Japanese negotiators are outwardly expressive and take conflicts personally.
D. Japanese negotiators are calm and patient, and accustomed to long, detailed negotiating sessions
Question-16
From an American perspective, the __________ stage of negotiation is straightforward, objective, efficient, and direct.
A. relationship building
B. exchanging task-related information
C. nonverbal communication
D. motivation
Question-17
American managers believe strongly in self-determination and perceive problem situations as something they can change. This shows that they:
A. belong to a high-context culture.
B. believe in socialism.
C. have internal locus of control.
D. belong to a high power distance culture.
Question-18
What is the best method for avoiding miscommunication?
A. Taking detailed notes of the messages
B. Learning foreign phrases and idioms
C. Practicing projective listening
D. Relying on technology to interpret meanings
Question-19
Which of the following cultures views formal contracts as insulting and wasteful, and prefers to make agreements based on mutual understanding and trust?
A. Swedes
B. Japanese
C. Russians
D. Americans
Question-20
Roch, a Swiss chocolate company, recently opened a manufacturing unit in Spain. The purpose of this move was that Roch wanted to avoid Spain's high import tariffs. Which of the following reasons prompted Roch to open the manufacturing unit in Spain?
A. Customer demands
B. Trade barriers
C. Globalization of competitors
D. Growth opportunities
