EN360 Lesson 1 Exam SCORE 100 PERCENT

Question 1 (5 points)

 

Which of the following is INVALID?

Question 1 options:

	When assessing a document's usability, you should consider ethical and legal concerns.
	Calculating the final costs of a document is not a technical communicator's concern.
	Web pages are useful for linking different levels of information.
	Determining all the needs of a large and diverse audience requires a careful, systematic approach.

Question 2 (5 points)

 

A usable document is:

Question 2 options:

	tailored to its audience.
	easy to navigate.
	dependable.
	All of the above.

Question 3 (5 points)

 

When trying to make sense of information, people should never:

Question 3 options:

	determine which information is relevant.
	ask with whom the information should be shared.
	let the data speak for itself.
	verify the accuracy of the source.

Question 4 (5 points)

 

An example of an ethical abuse in technical communication is:

Question 4 options:

	drawing conclusions.
	plagiarizing.
	synopsizing information.
	evaluating primary source validity.

Question 5 (5 points)

 

Effective strategies for persuasion include all of the following EXCEPT:

Question 5 options:

	standing firm when your message is rejected.
	allowing for give-and-take.
	asking for what your audience will consider reasonable.
	recognizing constraints.

Question 6 (5 points)

 

An audience expects evidence that is:

Question 6 options:

	credible.
	verifiable.
	new.
	All of the above.

Question 7 (5 points)

 

Which of the following is INACCURATE?

Question 7 options:

	Ethnical decisions are always "black and white."
	Plagiarism and copyright infringement issues are not one and the same.
	"Groupthink" is a potential problem in organizational decision making.
	Using upbeat images to downplay the negative messages of written text may be persuasive, but it is unethical.

Question 8 (5 points)

 

Reasonable criteria for ethical judgment include all of the following EXCEPT:

Question 8 options:

	obligations.
	hidden agendas.
	ideals.
	consequences.

Question 9 (5 points)

 

Approximately what percentage of managers feel pressure to compromise ethics for company goals?

Question 9 options:

	30%
	50%
	70%
	90%

Question 10 (5 points)

 

Which of the following statements is LEAST accurate?

Question 10 options:

	Technical communication helps us interact with technology in our daily lives.
	Technical communication should focus on the writer's thoughts and feelings.
	Technical communication helps advance workplace goals.
	Technical communication helps specialists solve complex problems.

Question 11 (5 points)

 

An effective technical communicator does all of the following EXCEPT:

Question 11 options:

	works well as part of a team.
	dumbs down the document's content.
	anticipates readers' questions.
	considers global audiences as needed.

Question 12 (5 points)

 

Which statement below is LEAST accurate? possibly plagiarize each other's work.

Question 12 options:

	Because the company owns all the documents produced, employees cannot
	Charts and other visuals can be distorted to create a more positive outcome.
	Withholding information is equally as unethical as fabricating information.
	The pressure to look the other way can lead to misuse of texts or data.

Question 13 (5 points)

 

Documents that focus on what people need to learn, do, or decide are:

Question 13 options:

	business-centered.
	organization-centered.
	culture-centered.
	reader-centered.

Question 14 (5 points)

 

A claim can be a statement that:

Question 14 options:

	acknowledges facts.
	interprets facts.
	asks for direct action.
	All of the above.

Question 15 (5 points)

 

When others offer an opposing view, try to:

Question 15 options:

	see the issue their way.
	rephrase their position in your own words.
	explore possible compromises they might accept.
	All of the above

Question 16 (5 points)

 

Semi-technical audiences consist of:

Question 16 options:

	informed persons as well as experts.
	informed persons who are not experts.
	laypersons.
	laypersons and informed persons.

Question 17 (5 points)

 

The North American business culture prefers:

Question 17 options:

	indirect answers.
	ambiguous messages.
	plain talk.
	interpretations left to the reader.

Question 18 (5 points)

 

Technical communication seeks to:

Question 18 options:

	anticipate and answer questions.
	help people perform a task.
	persuade people to do something.
	All of the above.

Question 19 (5 points)

 

When preparing a technical document, do all of the following EXCEPT:

Question 19 options:

	give candid feedback if warranted.
	exaggerate information.
	respect rights to privacy.
	inform of consequences or risks.

Question 20 (5 points)

 

When preparing an argument:

Question 20 options:

	adopt an extreme persona.
	cast the opponent in a negative light.
	identify values, goals, or experiences you share with the audience.
	avoid conceding any points.