Research Paper - Importance of Customer Service
Picking up from your annotated bibliography and outline submitted in earlier weeks, prepare a final research paper on the topic you choose. The paper should be 2500-3000 words in length and include a cover page and Reference list. All papers should be submitted in APA format. Please include a minimum of 10 references .
TABLE OF CONTENT
| Content | Page No. |
| Abstract | 3 |
| Introduction | 4 |
| Literature Review | 5 |
| Customer Service and Customer Retention | 7 |
| How to provide excellent customer service | 7 |
| Common Customer Service Failures | 10 |
| Customer Service Reduces Employee Turnover | 10 |
| Future of Customer Service | 11 |
| Conclusion | 12 |
| References | 14 |
