1. In studying the characteristics of national culture, Sam discovers that Japan ranks lower than the United States in terms of tolerating ambiguity. Which of Hofstede's cultural dimensions does this ranking reflect?
A. Power distance
B. Uncertainty avoidance
C. Masculinity
D. Time orientation
2. The term _______ describes an invisible barrier that prevents women from moving to higher levels in an organization.
A. wage gap
B. group barrier
C. glass ceiling
D. sexual harassment
3. _______ are acquired talents that a person develops related to specific tasks.
A. Values
B. Abilities
C. Personality traits
D. Skills
4. Reviewing a managerial job description, Hector reads that one of the requirements is knowledge of the job processes, methods, tools, and techniques. Which of the managerial skills does this represent?
A. Social skill
B. Conceptual skill
C. Technical skill
D. Interpersonal skill
5. According to the MBTI, individuals who rely on _______ are more likely to focus on specific data and what is immediately in front of them.
A. judgment
B. sensing
C. intuition
D. perception
6. One of the key characteristics of culture is
A. transience.
B. stagnant.
C. permanence.
D. sophistication.
7. After six months in her managerial position in the marketing division of a household products manufacturing organization, Rebecca is informed in her performance review that she needs to develop more openness to new information, innovation, and change. Which management function does this represent?
A. Leadership
B. Flexibility
C. Strategic view
D. Communication
8. At which level of Kohlberg's model of moral development are moral reasoning and values based on personal needs?
A. Preconventional
B. Conventional
C. Terminal
D. Instrumental
9. As a manager, Sonya is expected to be courteous to the employees in her department. This aspect of her role is known as
A. role modeling.
B. emotional labor.
C. rationality.
D. problem solving.
10. Which of the following terms best describes stable, long-lasting beliefs and preferences about what is worthwhile and desirable?
A. Self-awareness
B. Values
C. Personality traits
D. Attitudes
11. As part of an effort to promote diversity within his organization, GianLuca is examining the secondary dimensions of diversity, which include factors such as
A. race and religion.
B. age and race.
C. income and education.
D. gender and ethnicity.
12. As a manager of a finance department, Michaela assembles a team that includes members of different cultures. One of her priorities when creating this team should be to
A. ensuring gender diversity in her team.
B. draft rules that prohibit discussion of cultural differences.
C. ensure that all members of her team have read and studied EEO legislation.
D. include training in addressing cultural conflicts.
13. A positive organizational behavior approach to organization emphasizes
A. corporate social responsibility.
B. strengths over weaknesses.
C. vacations over work hours.
D. community development.
14. Emotional _______ refers to any real or perceived threat to our security, self-image, or sense of self-worth that stimulates our instinctive self-protective tendencies to either withdraw or become aggressive.
A. dissonance
B. labor
C. intelligence
D. challenge
15. While examining the cultural dimensions of the GLOBE model, Alicia learns that countries with a high _______ value fairness, kindness, generosity, and caring.
A. gender egalitarianism
B. humane orientation
C. in-group collectivism
D. power distance
16. In the 2010 IBM Global CEO Study, 60 percent of those interviewed named _______ as the single most important attribute for leaders in the next five years.
A. research
B. integrity
C. global thinking
D. creativity
17. The emergence of social media and its impact on local and global affairs represents a dramatic increase in the _______ of today's global society.
A. connectedness
B. resilience
C. cultural mindset
D. stability
18. Which of the following is not typically considered among the levels of analysis in the field of organizational behavior?
A. Large groups
B. Medium-sized groups
C. Small groups
D. Individual
19. As a generational group, _______ primarily value flexibility, choice, social consciousness, tolerance, and openness.
A. Baby Boomers
B. Baby Busters
C. Traditionalists
D. Millennials
20. According to the GLOBE study, the United States and Germany rank highly in terms of _______, the degree to which individuals are direct and confrontational.
A. uncertainty avoidance
B. performance orientation
C. assertiveness
D. power distance
