BUSI531 Week 8 Final Exam

Quiz

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Question 1 (4 points)

 

_____ refers to a company's ability to make a profit without sacrificing the resources of its employees, the community, or the environment.

Question 1 options:

	1)  Sustainability
	2)  Accountability
	3)  Diversity training
	4)  Eco-management

Question 2 (4 points)

 

Which of the following is a technology that provides realistic, life-sized holographic projections in which employees can hear and see collaborators as if they were physically present in the office?

Question 2 options:

	1)  Metaprogramming
	2)  Cloud computing
	3)  Teleimmersion
	4)  Telecommuting

Question 3 (4 points)

 

Which of the following is true of virtual work arrangements?

Question 3 options:

	1)  Successful virtual knowledge teams do not need structure or leadership.
	2)  Virtual work arrangements include virtual teams but exclude telecommuting.
	3)  Virtual knowledge teams have constant membership.
	4)  In virtual work arrangements, location is not a limiting factor.

Question 4 (4 points)

 

_____ refers to work that is conducted in a remote location where the employee has limited contact with peers but is able to communicate electronically.

Question 4 options:

	1)  Blended learning
	2)  Telecommuting
	3)  Cloud computing
	4)  Teleimmersion

Question 5 (4 points)

 

Bernard has been working with Miller Advertising firm for a couple of years. He works from remote locations and does not work at the firm's office. He communicates with his colleagues through e-mails and videoconferencing. Which of the following indicates Bernard's work set up?

Question 5 options:

	1)  Blended learning
	2)  Telecommuting
	3)  Cloud computing
	4)  Teleimmersion

Question 6 (4 points)

 

An interaction between two or more people mediated by a computer is called _____.

Question 6 options:

	1)  Outsourcing
	2)  Benchmarking
	3)  Process consultation
	4)  Digital collaboration

Question 7 (4 points)

 

Which of the following signifies a training challenge for virtual work arrangements?

Question 7 options:

	1)  A company has to develop a map of informal connections between employees
	2)  Training on the working culture of a company has to be organized for newly recruited employees at the company's central office
	3)  A company has to invest in training delivery methods that facilitate digital collaboration
	4)  A company considers its location, organization structure, and employment relationships as its limiting factors

Question 8 (4 points)

 

Which of the following is a criticism of the traditional training design model?

Question 8 options:

	1)  The trainer is the least important component of the design.
	2)  It is a linear approach driven by subject-matter experts.
	3)  It assumes that the training content is unstable.
	4)  It takes very little time compared to the rapid instructional design model.

Question 9 (4 points)

 

Which of the following statements is true of rapid instructional design (RID)?

Question 9 options:

	1)  In rapid instructional design, resources that are devoted to design and delivery of instruction cannot be reallocated.
	2)  In rapid instructional design, instructional content and process can be developed independently of each other.
	3)  Rapid instructional design is a self-serviced, modifiable, and on-demand computing system that provides information technology infrastructure over a network.
	4)  Rapid instructional design refers to the company that rents out access to software for a specific application.

Question 10 (4 points)

 

All of the following are examples of RID strategies EXCEPT _____.

Question 10 options:

	1)  Combining different steps of the design process such as analyses and evaluation
	2)  Conducting separate analyses of training needs and learning outcomes
	3)  Developing instruction around job aids
	4)  Using shortcuts (e.g., use existing records for needs assessment; conduct focus groups)

Question 11 (4 points)

 

Which of the following is a trend in the delivery of training?

Question 11 options:

	1)  Managers demanding longer training courses
	2)  Managers demanding the training courses to include excessive content
	3)  Managers reducing the number of on-the-job training opportunities
	4)  Managers being asked to act as coaches to supplement training

Question 12 (4 points)

 

Which of the following statements is true about demands of the managers with regard to training?

Question 12 options:

	1)  Managers are demanding that the training departments increase the number of courses and programs being offered without directly addressing a business issue or performance problem, as it leads to holistic development.
	2)  Managers are demanding training courses that are shorter and that focus only on the necessary content.
	3)  To ensure that learning and transfer of training occur in the larger courses, managers have asked trainers to act as coaches to supplement the training and create detailed modules for reference.
	4)  Managers are not emphasizing on pre-class assignment completion and are using less post-course job aids.

Question 13 (4 points)

 

Social network analysis:

Question 13 options:

	1)  Is an application that suggests how to modify behavior and be more responsive to team members.
	2)  Provides realistic, life-sized holographic projections in which employees can hear and see collaborators as if they were physically present in the office.
	3)  Identifies performance gaps or deficiencies and examines training as one possible solution for the business units.
	4)  Is a mapping tool that can be used to reduce costs and improve communications within an organization.

Question 14 (4 points)

 

Anderson Enterprises, an advertising firm, planned to make its communication process more efficient and effective and hence interviewed employees to collect details about the flow of information in the organization. Flow charts were then created that depicted the way information was passed on to every member in the team. They also prepared maps to show interaction between different departments. This approach helped the firm increase inter-departmental communication and reduce costs for the company. Which of the following approaches is being used by Anderson Enterprises?

Question 14 options:

	1)  Social network analysis
	2)  Just-in-time learning
	3)  Rapid instructional design
	4)  Cloud computing approach

Question 15 (4 points)

 

The use of simulations has been limited by their _____.

Question 15 options:

	1)  Inability to incorporate situations or problems that a trainee might encounter
	2)  Inability to be used on a desktop computer
	3)  Need for employees to travel to a central training location
	4)  High development costs

Question 16 (4 points)

 

Which of the following is an advantage of simulations?

Question 16 options:

	1)  Simulations provide learning situations with a high degree of human contact.
	2)  Trainees do not have to acquire any prior knowledge while playing a game.
	3)  Simulations can safely put employees in situations that would be dangerous in the real world.
	4)  Compared to the other training methods, the development cost of simulations is lower.

Question 17 (4 points)

 

_____ is a computer-based technology that provides trainees with a three-dimensional learning experience.

Question 17 options:

	1)  Podcasting
	2)  Virtual reality
	3)  Webcasting
	4)  Shared media

Question 18 (4 points)

 

Which of the following is a disadvantage of training through virtual worlds?

Question 18 options:

	1)  It is ineffective for employees who are not in the same location or country to have access to training.
	2)  It has no scope for teamwork exercises and group problem solving.
	3)  It is inappropriate for learners totally new to the work world, as it may confuse and overwhelm them.
	4)  It fails to provide a place to meet with trainers, managers, or other employees who can serve as teachers.

Question 19 (4 points)

 

According to the intelligent tutoring system (ITS), the trainee model:

Question 19 options:

	1)  Provides information about how to perform a task.
	2)  Interprets trainees' actions and reports the results or provides coaching.
	3)  Determines difficulty and order in which problems are presented to trainee.
	4)  Provides information about students' knowledge.

Question 20 (4 points)

 

Which of the following is a disadvantage of distance learning?

Question 20 options:

	1)  Distance learning fails to save travel costs for the company.
	2)  Weather conditions and satellite glitches create obstacles for distance learning.
	3)  It is difficult to bring content experts into a classroom as needed in distance learning.
	4)  Distance learning features one-way communication between people.

Question 21 (4 points)

 

_____ are used as a support tool that employees refer to when they have problems or decisions that they feel exceed their current knowledge and skills.

Question 21 options:

	1)  Expert systems
	2)  Virtual worlds
	3)  Branching stories
	4)  Virtual labs

Question 22 (4 points)

 

_____ allow companies to track the number of employees who have completed courses that are required to meet state, federal, or professional regulations (compliance training).

Question 22 options:

	1)  Expert systems
	2)  Learning management systems
	3)  Intelligent tutoring systems
	4)  Supply chain systems

Question 23 (4 points)

 

Which of the following statements is true of learning management systems (LMS)?

Question 23 options:

	1)  An LMS helps companies understand the strengths and weaknesses of their employees, including where talent gaps exist.
	2)  If a company wants to develop an LMS, it needs to have an online learning environment that is under the control of the instructors.
	3)  The major reason that companies adopt an LMS is to decentralize management of learning activities.
	4)  An LMS increases a company's costs related to training and time required for program completion.

Question 24 (4 points)

 

Which of the following technology-based training methods has a relatively low development cost?

Question 24 options:

	1)  Virtual reality
	2)  Mobile learning
	3)  Intelligent tutoring system
	4)  Web-based learning

Question 25 (4 points)

 

Sending employees on international assignments and projects is an example of the _____ approach to employee development.

Question 25 options:

	1)  Formal education
	2)  Assessment
	3)  Mentoring
	4)  Job experience

Question 26 (4 points)

 

Which of the following is a limitation of the 360-degree feedback system?

Question 26 options:

	1)  Managers' behaviors or skills are evaluated only by subordinates.
	2)  Employees cannot compare their own personal evaluations with the views of others.
	3)  A facilitator is needed to help interpret the results.
	4)  The feedback from the 360-degree assessment cannot be linked to development plans.

Question 27 (4 points)

 

In upward feedback, managers' behaviors or skills are evaluated by _____.

Question 27 options:

	1)  Their bosses
	2)  Their peers
	3)  Their subordinates
	4)  External customers

Question 28 (4 points)

 

In assessment centers, scheduling exercises typically evaluate employees' _____.

Question 28 options:

	1)  Leadership skills
	2)  Problem-solving abilities
	3)  Oral communication skills
	4)  Psychomotor skills

Question 29 (4 points)

 

An in-basket exercise is typically designed to measure the _____ of a manager.

Question 29 options:

	1)  Psychomotor skills
	2)  Administrative skills
	3)  Conflict resolution skills
	4)  Emotional intelligence

Question 30 (4 points)

 

The _____ is a personality assessment tool used for team building and leadership development that identifies employees' preferences for energy, information gathering, decision making, and lifestyle.

Question 30 options:

	1)  Nine-box grid
	2)  Myers-Briggs Type Inventory
	3)  Boston Consulting Group matrix
	4)  360-degree assessment system

Question 31 (4 points)

 

In the _____ stage of the career management process, employees receive information on how the company evaluates their skills and knowledge and where they fit into the company's plans.

Question 31 options:

	1)  Action planning
	2)  Self-assessment
	3)  Goal setting
	4)  Reality check

Question 32 (4 points)

 

_____ refers to the use of information by employees to determine their career interests, values, aptitudes, and behavioral tendencies.

Question 32 options:

	1)  Reality check
	2)  Goal setting
	3)  Self-assessment
	4)  Action planning

Question 33 (4 points)

 

An employee's protean career:

Question 33 options:

	1)  Is controlled by the availability of positions in a company.
	2)  Is limited to achievements at work.
	3)  Is based on the feeling of pride that comes from achieving life goals.
	4)  Is solely determined through signals the employee receives from the company.

Question 34 (4 points)

 

Which of the following statements is true about the differences between training and development?

Question 34 options:

	1)  Training is future-oriented, while development focuses more on the present issues.
	2)  Training focuses on preparing employees for current jobs, but development prepares them for other positions in the company.
	3)  Use of work experiences is higher in training than it is in development.
	4)  Employee participation in training is voluntary, whereas in development, employee participation has to be forced.

Question 35 (4 points)

 

In the _____ stage of employees' careers, individuals are concerned with keeping their skills up to date and being perceived as someone who is still contributing to the company.

Question 35 options:

	1)  Exploration
	2)  Decline
	3)  Establishment
	4)  Maintenance

Question 36 (4 points)

 

_____ refers to having two employees divide the hours, the responsibilities, and the benefits of a full-time job.

Question 36 options:

	1)  Job rotation
	2)  Job sharing
	3)  Job enlargement
	4)  Job shadowing

Question 37 (4 points)

 

_____ involves changing one's major work activity after having been established in a specific field.

Question 37 options:

	1)  Job repositioning
	2)  Job novelty
	3)  Career recycling
	4)  Telecommuting

Question 38 (4 points)

 

_____ refers to employees changing jobs, usually between companies, every two to three years.

Question 38 options:

	1)  Job hopping
	2)  Job rotation
	3)  Job migration
	4)  Job shadowing

Question 39 (4 points)

 

Which of the following is a disadvantage of job hopping?

Question 39 options:

	1)  Job hopping makes it difficult for a company to downsize if necessary.
	2)  Job hopping makes it difficult to sustain continuity in employee-customer relationships.
	3)  Job hopping reduces a company's opportunity to hire employees with a variety of experiences.
	4)  Hiring employees who job hop decreases the company's flexibility and adaptability.

Question 40 (4 points)

 

The _____ Act makes it easier for veterans to find employment when they return from previous jobs.

Question 40 options:

	1)  Workforce Investment
	2)  Age Discrimination in Employment
	3)  Equal Employment Opportunity
	4)  Uniformed Services Employment and Reemployment

Question 41 (4 points)

 

_____ is a way to reduce head count (the number of employees) and lower labor costs.

Question 41 options:

	1)  Offering an early retirement plan
	2)  Encouraging flextime
	3)  Job hopping
	4)  Compressing the workweek

Question 42 (4 points)

 

_____ involves employees transitioning from full-time employment to full-time retirement by working part-time.

Question 42 options:

	1)  Compressed retirement
	2)  Early retirement
	3)  Phased retirement
	4)  Golden parachute retirement

Question 43 (4 points)

 

Which of the following involves employees leaving a job and a work role and making a transition into life without work?

Question 43 options:

	1)  Retirement
	2)  Retrenchment
	3)  Retreatment
	4)  Recycling

Question 44 (4 points)

 

Which of the following is true of early retirement programs?

Question 44 options:

	1)  Early retirement programs are part of a company's strategy to lay off employees.
	2)  Eligibility for early retirement is usually based on age and years of service.
	3)  It is good to exclude the early retirement program from the employee benefit plan.
	4)  It is mandatory for the chosen employees to accept early retirement, that is, it is involuntary.

Question 45 (4 points)

 

_____ refers to learning that occurs on the job as needed.

Question 45 options:

	1)  Embedded learning
	2)  Just-in-time learning
	3)  Mobile learning
	4)  Adventure learning

Question 46 (4 points)

 

Employees' readiness for training includes identifying whether:

Question 46 options:

	1)  An organization's work environment will facilitate learning and not interfere with performance.
	2)  An organization should develop training programs by itself or if it should buy them from a vendor or a consulting firm.
	3)  Peers' and managers' attitudes and behaviors toward the employees are supportive.
	4)  Managers are using a similar frame of reference when they evaluate associates using same competencies.

Question 47 (4 points)

 

Which of the following statements is true of training?

Question 47 options:

	1)  Recognizing employees' preferences regarding how they want to learn is not advisable in training.
	2)  It is important to realize that for training to be effective, both learning and transfer of training are needed.
	3)  Transfer of training is to be considered only after the completion of training.
	4)  Transfer of training involves having employees who already have mastered the learning outcomes demonstrate them for trainees.

Question 48 (4 points)

 

Which of the following statements is true of Solomon four-group evaluation design?

Question 48 options:

	1)  It is mainly used by companies that are uncomfortable with excluding certain employees or that intend to train only a small group of employees.
	2)  It is an evaluation design in which pre-training outcomes are completely ignored.
	3)  It combines both pretest/post-test comparison group and post-test-only control group design.
	4)  Relative to the other evaluation designs it is more economical and takes lesser time to conduct.

Question 49 (4 points)

 

_____ refers to the training that a team manager or facilitator receives and involves training them on ways to resolve conflict within the team.

Question 49 options:

	1)  Guided team self-correction
	2)  Scenario-based training
	3)  Team leader training
	4)  Cross training

Question 50 (4 points)

 

Which of the following is the first stage of an experiential learning training program?

Question 50 options:

	1)  Take part in a behavioral simulation
	2)  Analyze the activity
	3)  Gain conceptual knowledge and theory
	4)  Connect the theory and activity with on-the-job or real-life situations

Question 51 (10 points)

 

Explain what Rapid Instructional Design (RID) involves, and why it is becoming increasingly used in the training enironment.

Question 51 options:

Question 52 (10 points)

 

If you were tasked with developing a new training program for an organization, list five (5) considerations you would account for when developing the program.