26. Which of the following is NOT one of the variables that determine situational favorableness?
a. task structure
b. locus of control
c. position power
d. leader−member relations
27. Which of the following best represents a situation in which a relationship-oriented
leadership style should be used?
a. A leader with strong power has good relations with a nonrepetitive task worker.
b. A leader with strong power has poor relations with a repetitive task worker.
c. A leader with strong power has good relations with a repetitive task worker.
d. A leader with weak power has poor relations with a nonrepetitive task worker.
28. The leader who permits followers to make ongoing decisions within defined limits uses
which style on the leadership continuum model?
a. 4
b. 7
c. 6
d. 1
29. Authoritarianism is the degree to which employees ___________.
a. defer to others
b. want to be told what to do
c. want to be told how to do the job
d. All of the above.
30. ___________ leadership is appropriate when followers are open to autocratic leadership,
have external locus of control, and follower ability is high.
a. Directive
b. Supportive
c. Participative
d. Achievement-oriented
31. The normative leadership model uses decision trees that are ___________.
a. time-driven and developmental-driven
b. leader-driven and follower-driven
c. task-driven and people-driven
d. goal-driven and decision-driven
32. The normative leadership model includes all of the following leadership styles EXCEPT:
a. decide
b. consult group
c. facilitate
d. participative
33. As a manager, you can influence people to do things that they normally would not have done
through your use of ___________ power, which is derived from top management.
a. personal
b. position
c. political
d. coercive
34. The consultation influencing tactic is also known as ___________.
a. participative management
b. coalition building
c. group influencing
d. consultant power
35. When you develop a rational persuasion, you should do all of the following EXCEPT:
a. focus on how you and the organization benefit by achieving the objective
b. offer a detailed step-by-step plan
c. explain how potential problems and concerns will be handled
d. demonstrate how to do a task, when possible
36. To increase your reward power, __________.
a. exercise your authority regularly
b. develop your people skills
c. let people know you control rewards
d. use rewards for personal benefit
37. __________ power is based on the user's relationship with influential people.
a. Reward
b. Legitimate
c. Referent
d. Connection
38. Politics __________.
a. is a medium of exchange
b. has a negative connotation
c. is inherently neither good nor bad
d. All of the above.
39. Money and power have a similar use in that both are used ___________.
a. to obtain desires
b. as a medium of exchange
c. to accomplish objectives
d. to exert control
40. Which of the following is a guideline for developing political skills?
a. learn the organizational culture
b. gain recognition
c. tune out the grapevine
d. secretly pursue your self-interests
41. The manager of a manufacturing plant is inaugurating a major quality initiative and is
planning the announcement to the employees. She has considered the goal and mode of
the message. What other issue should be considered in this planning?
a. who should receive the message
b. the timing of the message
c. whether to solicit feedback
d. All of the above.
42. The value of stating the objectives of communication is to ________.
a. establish rapport
b. get buy-in from the recipient
c. elicit feedback before continuing the communication
d. help the receiver put the details into context
43. To check for the receiver's understanding in oral communication, you ask him or her:
a. " Do you have any questions?"
b. direct questions
c. indirect questions
d. to paraphrase the message
44. All of the following are components of listening EXCEPT:
a. paying attention
b. asking questions
c. not assuming and interrupting
d. watching and attending to only verbal cues
45. Which of the following is a component of checking understanding?
a. asking questions
b. conveying meaning
c. watching nonverbal cues
d. paying attention
46. An employee has mismanaged a client relationship and lost the client. As the manager, you
want to use a self-evaluation type of coaching feedback. Which of the following might
apply?
a. "I told you to be careful with that relationship."
b. "I guess that this just shows why we emphasize training."
c. "When you lose clients, that makes me frustrated."
d. "Why do you suppose that client dropped us and went to our competitor?"
47. Which of the following is used to explain the process managers go through in determining
the reasons for effective or ineffective performance and deciding what to do about it?
a. attribution theory
b. psychological contract
c. performance formula
d. BCF model
48. In the performance formula, John and his team are not performing as well as other teams.
Based on your assessment of the situation, you believe that John and his team have the
ability to perform well and seem to be motivated to do the work. What should you do next?
a. Get John's commitment to change.
b. Have John and his team sign a psychological contract.
c. Check to see what resources they may be lacking.
d. Send them to training.
49. Which of the following statements best describes the vertical dyadic linkage theory?
a. The focus is on the quality of each dyad.
b. Leaders aspire to build positive relationships with all followers.
c. Linkages among peers are disavowed.
d. Leader−follower interactions create in-groups and out-groups.
50. Leaders mostly use all of the following types of power to influence out-group members
EXCEPT:
a. legitimate power
b. referent power
c. reward power
d. coercive power
Text:
Leadership: Theory, Application, & Skill Development
Fifth Edition, 2013
ISBN-13: 9781111827076
Robert N. Lussier and Christopher F. Achua
Cengage Learning
a. task structure
b. locus of control
c. position power
d. leader−member relations
27. Which of the following best represents a situation in which a relationship-oriented
leadership style should be used?
a. A leader with strong power has good relations with a nonrepetitive task worker.
b. A leader with strong power has poor relations with a repetitive task worker.
c. A leader with strong power has good relations with a repetitive task worker.
d. A leader with weak power has poor relations with a nonrepetitive task worker.
28. The leader who permits followers to make ongoing decisions within defined limits uses
which style on the leadership continuum model?
a. 4
b. 7
c. 6
d. 1
29. Authoritarianism is the degree to which employees ___________.
a. defer to others
b. want to be told what to do
c. want to be told how to do the job
d. All of the above.
30. ___________ leadership is appropriate when followers are open to autocratic leadership,
have external locus of control, and follower ability is high.
a. Directive
b. Supportive
c. Participative
d. Achievement-oriented
31. The normative leadership model uses decision trees that are ___________.
a. time-driven and developmental-driven
b. leader-driven and follower-driven
c. task-driven and people-driven
d. goal-driven and decision-driven
32. The normative leadership model includes all of the following leadership styles EXCEPT:
a. decide
b. consult group
c. facilitate
d. participative
33. As a manager, you can influence people to do things that they normally would not have done
through your use of ___________ power, which is derived from top management.
a. personal
b. position
c. political
d. coercive
34. The consultation influencing tactic is also known as ___________.
a. participative management
b. coalition building
c. group influencing
d. consultant power
35. When you develop a rational persuasion, you should do all of the following EXCEPT:
a. focus on how you and the organization benefit by achieving the objective
b. offer a detailed step-by-step plan
c. explain how potential problems and concerns will be handled
d. demonstrate how to do a task, when possible
36. To increase your reward power, __________.
a. exercise your authority regularly
b. develop your people skills
c. let people know you control rewards
d. use rewards for personal benefit
37. __________ power is based on the user's relationship with influential people.
a. Reward
b. Legitimate
c. Referent
d. Connection
38. Politics __________.
a. is a medium of exchange
b. has a negative connotation
c. is inherently neither good nor bad
d. All of the above.
39. Money and power have a similar use in that both are used ___________.
a. to obtain desires
b. as a medium of exchange
c. to accomplish objectives
d. to exert control
40. Which of the following is a guideline for developing political skills?
a. learn the organizational culture
b. gain recognition
c. tune out the grapevine
d. secretly pursue your self-interests
41. The manager of a manufacturing plant is inaugurating a major quality initiative and is
planning the announcement to the employees. She has considered the goal and mode of
the message. What other issue should be considered in this planning?
a. who should receive the message
b. the timing of the message
c. whether to solicit feedback
d. All of the above.
42. The value of stating the objectives of communication is to ________.
a. establish rapport
b. get buy-in from the recipient
c. elicit feedback before continuing the communication
d. help the receiver put the details into context
43. To check for the receiver's understanding in oral communication, you ask him or her:
a. " Do you have any questions?"
b. direct questions
c. indirect questions
d. to paraphrase the message
44. All of the following are components of listening EXCEPT:
a. paying attention
b. asking questions
c. not assuming and interrupting
d. watching and attending to only verbal cues
45. Which of the following is a component of checking understanding?
a. asking questions
b. conveying meaning
c. watching nonverbal cues
d. paying attention
46. An employee has mismanaged a client relationship and lost the client. As the manager, you
want to use a self-evaluation type of coaching feedback. Which of the following might
apply?
a. "I told you to be careful with that relationship."
b. "I guess that this just shows why we emphasize training."
c. "When you lose clients, that makes me frustrated."
d. "Why do you suppose that client dropped us and went to our competitor?"
47. Which of the following is used to explain the process managers go through in determining
the reasons for effective or ineffective performance and deciding what to do about it?
a. attribution theory
b. psychological contract
c. performance formula
d. BCF model
48. In the performance formula, John and his team are not performing as well as other teams.
Based on your assessment of the situation, you believe that John and his team have the
ability to perform well and seem to be motivated to do the work. What should you do next?
a. Get John's commitment to change.
b. Have John and his team sign a psychological contract.
c. Check to see what resources they may be lacking.
d. Send them to training.
49. Which of the following statements best describes the vertical dyadic linkage theory?
a. The focus is on the quality of each dyad.
b. Leaders aspire to build positive relationships with all followers.
c. Linkages among peers are disavowed.
d. Leader−follower interactions create in-groups and out-groups.
50. Leaders mostly use all of the following types of power to influence out-group members
EXCEPT:
a. legitimate power
b. referent power
c. reward power
d. coercive power
Text:
Leadership: Theory, Application, & Skill Development
Fifth Edition, 2013
ISBN-13: 9781111827076
Robert N. Lussier and Christopher F. Achua
Cengage Learning
