76) John appears to have a strong need for competence in order to perform his
job effectively. What does this indicate John is looking for?
A) Sufficient ability to complete his assigned tasks.
B) Capacity to perform his assigned tasks effectively.
C) Feeling he has accomplished the goals set for him by management.
D) Official consent or confirmation he is performing his job correctly.
77) What term does Herzberg use to define those facets of the work that actually
give employees a reason to perform and grow in their work?
A) Expectancy
B) Equity
C) Hygiene
D) Motivators
78) The aspects in the workplace that work to improve an employee's satisfaction
contribute to the employee's ________.
A) quality of work life
B) job feedback
C) job time standards
D) organizational redesign
79) ________ involves providing employees with higher degrees of involvement
and greater authority to make decisions.
A) Empowerment
B) Task significance
C) Job rotation
D) Classical leadership
80) Lenny works for a racing team. During his 8-hour workday, he works for 2
hours designing performance tests, for 2 hours making engine adjustments,
for 3 hours running driving tests, and for 1 hour he analyzes test results.
What term describes Lenny's work arrangement?
A) Job flexplace
B) Job enlargement
C) Job sharing
D) Job rotation
81) Which statement best describes recognition in the workplace?
A) The noticeable acknowledgment of an employee's performance.
B) The level of control employees have over their work.
C) The required skills employees need to perform their job.
D) The freedom employees have to establish their own work goals.
82) What is an individual's effort/reward ratio?
A) Comparisons of how carefully the individual has researched, selected, and
prepared for their job.
B) Comparisons of the needs the individual believes their job can fulfill.
C) Comparisons of how important an individual's job is in their life.
D) Comparisons of the rewards the individual receives from their work and ef-
forts.
83) Jerry is not happy with a change his firm has recently implemented. Which
one resistance to change method could he use that might actually have a
chance of reversing the change?
A) Decreased productivity
B) Resignation
C) Regression
D) Sabotage
84) Which type of change methodology would involve changing for a limited time
and then evaluating effectiveness of the change?
A) Experimentation
B) Trial period
C) New-person method
D) Participation
85) Which of the following is the first key step when implementing a large-scale
change?
A) Follow through
B) Determine necessity
C) Communicate the vision
D) Clear the path
86) A group process focused on designing a change intended to improve the ef
fectiveness of the culture of an organization is known as ________.
A) organizational development
B) organizational design
C) organizational climate
D) organizational effectiveness
87) Ted was excited to begin his new job as Assistant Vice President of Sales----
that is, until his first day on the job!! Turns out his employer has told him he
is now responsible for telling the employees about changes in the company's
benefit programs. Which method for accomplishing change is his employer
using?
A) Training
B) Participation
C) New person
D) Directives
88) Which term involves the answerability an employee has to his or her manager?
A) Power
B) Accountability
C) Responsibility
D) Authority
89) Which of the following statements best defines the concept of behavioral
leadership?
A) Authoritarian leadership where others are simply told how to follow.
B) Utilizing fear and intimidation to influence employees.
C) Utilizing punishment to accomplish organizational objectives.
D) Applying positive techniques in leadership.
90) The ability to think abstractly and see relationships between seemingly disparate entities or the ability to see the big picture describes a manager's
________ skills.
A) conceptual
B) human resource management
C) technical
D) developmental
91) Leopold is the sales manager for a large car dealership. At a recent sales
meeting he told the sales force to "move the metal or I'll move you out the
door!!" What leadership style is involved in this situation?
A) Participative
B) Traditional
C) Behavioral
D) Free-rein
92) ________ flows upward, while ________ flows downward.
A) Responsibility; accountability
B) Authority; accountability
C) Authority; responsibility
D) Accountability; authority
93) Which type of distress is produced from the amount of work demanded, the
time allotted to complete work, repetition, or the amount of concentration
required?
A) Participation distress
B) Qualitative demand distress
C) Work pace control distress
D) Quantitative demand distress
94) Which of the following refers to the warning stage indicating an individual is
nearing their stress threshold?
A) Flash point
B) Elastic limit
C) Yield point
D) Rupture point
95) What term refers to the stress reaction which results in severe and permanent
mental and physical damage when the stress is not properly managed?
A) Rupture point
B) Flash point
C) Yield point
D) Elastic limit
96) What do we call the tendency to always expect the worst?
A) Idealism
B) Optimism
C) Pessimism
D) Naiveté
97) What is it Affirmative Action programs are intended to do?
A) Equalize working conditions for men and women.
B) Create greater equity in employment.
C) Ensure reasonable accommodations are made for disabled workers.
D) Equalize pay between men and women.
98) Mark is attempting to make sure female employees in his workplace are paid
as much as male employees when performing tasks in other occupations re-
quiring comparable, but not necessarily identical skills, training, responsibili-
ties, hazards, and effort. This process is known as ________.
A) comparable worth
B) affirmative action
C) xenophobia
D) sanctions
99) Ernest was looking forward to representing his company in China. Once he
had arrived, however, he felt differently. For one, the Chinese were insulted
when he wanted them to sign a contract; they thought it meant he didn't trust
them. It was much more crowded than he thought it would be, transportation
within the cities was much more difficult than he was used to, and the avail-
ability of the foods he enjoyed was very limited. What is Ernest experiencing?
A) Xenophobia
B) Provincial attitude
C) Culture shock
D) Codetermination
100) Which of the following would most impact differences in the workplace due
to a global workforce?
A) Worker productivity levels
B) Worker motivational levels
C) Worker skill levels
D) All of the above
job effectively. What does this indicate John is looking for?
A) Sufficient ability to complete his assigned tasks.
B) Capacity to perform his assigned tasks effectively.
C) Feeling he has accomplished the goals set for him by management.
D) Official consent or confirmation he is performing his job correctly.
77) What term does Herzberg use to define those facets of the work that actually
give employees a reason to perform and grow in their work?
A) Expectancy
B) Equity
C) Hygiene
D) Motivators
78) The aspects in the workplace that work to improve an employee's satisfaction
contribute to the employee's ________.
A) quality of work life
B) job feedback
C) job time standards
D) organizational redesign
79) ________ involves providing employees with higher degrees of involvement
and greater authority to make decisions.
A) Empowerment
B) Task significance
C) Job rotation
D) Classical leadership
80) Lenny works for a racing team. During his 8-hour workday, he works for 2
hours designing performance tests, for 2 hours making engine adjustments,
for 3 hours running driving tests, and for 1 hour he analyzes test results.
What term describes Lenny's work arrangement?
A) Job flexplace
B) Job enlargement
C) Job sharing
D) Job rotation
81) Which statement best describes recognition in the workplace?
A) The noticeable acknowledgment of an employee's performance.
B) The level of control employees have over their work.
C) The required skills employees need to perform their job.
D) The freedom employees have to establish their own work goals.
82) What is an individual's effort/reward ratio?
A) Comparisons of how carefully the individual has researched, selected, and
prepared for their job.
B) Comparisons of the needs the individual believes their job can fulfill.
C) Comparisons of how important an individual's job is in their life.
D) Comparisons of the rewards the individual receives from their work and ef-
forts.
83) Jerry is not happy with a change his firm has recently implemented. Which
one resistance to change method could he use that might actually have a
chance of reversing the change?
A) Decreased productivity
B) Resignation
C) Regression
D) Sabotage
84) Which type of change methodology would involve changing for a limited time
and then evaluating effectiveness of the change?
A) Experimentation
B) Trial period
C) New-person method
D) Participation
85) Which of the following is the first key step when implementing a large-scale
change?
A) Follow through
B) Determine necessity
C) Communicate the vision
D) Clear the path
86) A group process focused on designing a change intended to improve the ef
fectiveness of the culture of an organization is known as ________.
A) organizational development
B) organizational design
C) organizational climate
D) organizational effectiveness
87) Ted was excited to begin his new job as Assistant Vice President of Sales----
that is, until his first day on the job!! Turns out his employer has told him he
is now responsible for telling the employees about changes in the company's
benefit programs. Which method for accomplishing change is his employer
using?
A) Training
B) Participation
C) New person
D) Directives
88) Which term involves the answerability an employee has to his or her manager?
A) Power
B) Accountability
C) Responsibility
D) Authority
89) Which of the following statements best defines the concept of behavioral
leadership?
A) Authoritarian leadership where others are simply told how to follow.
B) Utilizing fear and intimidation to influence employees.
C) Utilizing punishment to accomplish organizational objectives.
D) Applying positive techniques in leadership.
90) The ability to think abstractly and see relationships between seemingly disparate entities or the ability to see the big picture describes a manager's
________ skills.
A) conceptual
B) human resource management
C) technical
D) developmental
91) Leopold is the sales manager for a large car dealership. At a recent sales
meeting he told the sales force to "move the metal or I'll move you out the
door!!" What leadership style is involved in this situation?
A) Participative
B) Traditional
C) Behavioral
D) Free-rein
92) ________ flows upward, while ________ flows downward.
A) Responsibility; accountability
B) Authority; accountability
C) Authority; responsibility
D) Accountability; authority
93) Which type of distress is produced from the amount of work demanded, the
time allotted to complete work, repetition, or the amount of concentration
required?
A) Participation distress
B) Qualitative demand distress
C) Work pace control distress
D) Quantitative demand distress
94) Which of the following refers to the warning stage indicating an individual is
nearing their stress threshold?
A) Flash point
B) Elastic limit
C) Yield point
D) Rupture point
95) What term refers to the stress reaction which results in severe and permanent
mental and physical damage when the stress is not properly managed?
A) Rupture point
B) Flash point
C) Yield point
D) Elastic limit
96) What do we call the tendency to always expect the worst?
A) Idealism
B) Optimism
C) Pessimism
D) Naiveté
97) What is it Affirmative Action programs are intended to do?
A) Equalize working conditions for men and women.
B) Create greater equity in employment.
C) Ensure reasonable accommodations are made for disabled workers.
D) Equalize pay between men and women.
98) Mark is attempting to make sure female employees in his workplace are paid
as much as male employees when performing tasks in other occupations re-
quiring comparable, but not necessarily identical skills, training, responsibili-
ties, hazards, and effort. This process is known as ________.
A) comparable worth
B) affirmative action
C) xenophobia
D) sanctions
99) Ernest was looking forward to representing his company in China. Once he
had arrived, however, he felt differently. For one, the Chinese were insulted
when he wanted them to sign a contract; they thought it meant he didn't trust
them. It was much more crowded than he thought it would be, transportation
within the cities was much more difficult than he was used to, and the avail-
ability of the foods he enjoyed was very limited. What is Ernest experiencing?
A) Xenophobia
B) Provincial attitude
C) Culture shock
D) Codetermination
100) Which of the following would most impact differences in the workplace due
to a global workforce?
A) Worker productivity levels
B) Worker motivational levels
C) Worker skill levels
D) All of the above
