76. A new CEO is appointed to Xex Corporation. Which of the following should occur for there to be successful outcomes in changing Xex's organizational culture?
a. The CEO traits and values fit the organization's values.
b. The CEO frequently attends both ceremonial and non-ceremonial events.
c. The CEO's behaviors match his/her espoused values.
d. All of the above.
77. _________ culture represents a leadership belief in strong, mutually reinforcing exchanges
and linkages between employees and departments.
a. Cooperative
b. Adaptive
c. Competitive
d. Bureaucratic
78. Organizations with __________ cultures are highly structured and efficiency driven.
a. competitive
b. adaptive
c. bureaucratic
d. cooperative
79. An employee's disclosure of illegal or unethical practices on the part of the organization is
called ___________.
a. ethical disclosure
b. whistle blowing
c. moral reasoning
d. individualism
80. ___________ has a high power-distance culture.
a. Germany
b. The United States
c. Ireland
d. France
81. Strategic ___________ is the process of providing the direction and inspiration necessary to
create and implement a firm's vision, mission, and strategies to achieve organizational
objectives.
a. management
b. leadership
c. necessity
d. vision
82. The effective strategist must be capable of which of the following?
a. communicating effectively
b. deciding on appropriate goals and priorities
c. anticipating and forecasting events in the external environment
d. All of the above.
83. Strategic __________ is the set of decisions and actions used to formulate and implement
specific strategies that will achieve a competitively superior fit between the organization
and its environment so as to achieve organizational goals.
a. leadership
b. analysis
c. management
d. vision
84. Goal-setting theory asserts that people with __________ goals perform better than those with
__________ goals.
a. strategic; corporate
b. vague; strategic
c. specific; strategic
d. stretch; vague
85. Competitive advantage is improved when a firm's __________.
a. core competencies match external environmental opportunities
b. vision is benchmarked from industry-best practices
c. strategic moves match those of its best competitors
d. All of the above.
86. __________ change is an alteration in an organization's alignment with its external
environment.
a. Strategic
b. Organizational
c. Functional
d. None of the above.
87. Which of the following is a phase or stage of the change process?
a. unfreezing
b. changing
c. refreezing
d. All of the above.
88. Which of the following is/are stages in Lewin's classic theory of change?
a. unfreezing
b. establishing a sense of urgency
c. changing, moving to a new, desired state
d. a and c only
89. In the three stage model of change, the __________ phase is also known as cognitive
restructuring because it is where the actual change takes place.
a. unfreezing
b. changing
c. refreezing
d. Sense of urgency
90. Effective leaders can create psychological safety for employees who fear change by
__________.
a. providing opportunities for training and education
b. slowing the pace of change as much as possible
c. downplaying any resistance
d. implementing incremental, rather than radical, change
91. Strategic crisis leadership requires all of the following EXCEPT:
a. integrating crisis management into the strategic management process so it remains a
regular part of the overall strategy−evaluation process
b. using environmental monitoring techniques to identify events that could trigger crises
in the future
c. identifying emerging patterns or trends in the regulatory environment, competitive
landscape, and social environment
d. establishing a culture that embraces crisis awareness and preparation as a way of
life
92. Emerging trends in the current business environment that make crisis management
especially important among the skills of leadership include ___________.
a. technological advances
b. the economic downturn
c. the overall desirability of learning about risk matrices
d. All of the above.
93. The primary duties of the crisis leader may include activities such as ___________.
a. coordinating the activities of the crisis management team to ensure that the members
work well together
b. requiring individuals or departments to keep logs of complaints or incidents
c. monitoring customer and employee complaints and behavior
d. All of the above.
94. Which of the following is NOT one of the steps in the risk assessment process?
a. risk reduction
b. risk identification
c. crisis management
d. risk analysis
95. The best gauge to determine an organization's readiness to respond to a crisis is how it rates
according to which of the following factors?
a. awareness and access to crisis management information
b. readiness for a quick response
c. effective communication plan in place
d. All of the above.
96. A __________ is a printed statement that describes how an organization is responding to a
crisis and who is in charge.
a. press release
b. crisis bulletin
c. press kit
d. crisis release
97. Which of the following is a characteristic of a traditional organization?
a. flat horizontal structure
b. personal and group networks of free, open exchanges with no filters
c. centralized decision making
d. loose, flexible, and adaptive roles
98. All of the following are characteristics of traditional organizations EXCEPT:
a. adaptive culture that encourages continuous improvement and change
b. stable environment
c. vertical structure
d. rigid culture that is not responsive to change
99. ___________ change occurs when anticipated or expected changes bear no resemblance to
the present or the past.
a. Acquisitional
b. Radical
c. Organizational
d. Discontinuous
100. The encouragement of systems thinking __________.
a. is a task of leaders who seek to enhance organizational learning
b. has the best results in traditional organizations
c. was a driving force in the 1980s, but has been largely discarded in favor of
specialized thinking
d. increases efficiency, but appears to deter creativity
a. The CEO traits and values fit the organization's values.
b. The CEO frequently attends both ceremonial and non-ceremonial events.
c. The CEO's behaviors match his/her espoused values.
d. All of the above.
77. _________ culture represents a leadership belief in strong, mutually reinforcing exchanges
and linkages between employees and departments.
a. Cooperative
b. Adaptive
c. Competitive
d. Bureaucratic
78. Organizations with __________ cultures are highly structured and efficiency driven.
a. competitive
b. adaptive
c. bureaucratic
d. cooperative
79. An employee's disclosure of illegal or unethical practices on the part of the organization is
called ___________.
a. ethical disclosure
b. whistle blowing
c. moral reasoning
d. individualism
80. ___________ has a high power-distance culture.
a. Germany
b. The United States
c. Ireland
d. France
81. Strategic ___________ is the process of providing the direction and inspiration necessary to
create and implement a firm's vision, mission, and strategies to achieve organizational
objectives.
a. management
b. leadership
c. necessity
d. vision
82. The effective strategist must be capable of which of the following?
a. communicating effectively
b. deciding on appropriate goals and priorities
c. anticipating and forecasting events in the external environment
d. All of the above.
83. Strategic __________ is the set of decisions and actions used to formulate and implement
specific strategies that will achieve a competitively superior fit between the organization
and its environment so as to achieve organizational goals.
a. leadership
b. analysis
c. management
d. vision
84. Goal-setting theory asserts that people with __________ goals perform better than those with
__________ goals.
a. strategic; corporate
b. vague; strategic
c. specific; strategic
d. stretch; vague
85. Competitive advantage is improved when a firm's __________.
a. core competencies match external environmental opportunities
b. vision is benchmarked from industry-best practices
c. strategic moves match those of its best competitors
d. All of the above.
86. __________ change is an alteration in an organization's alignment with its external
environment.
a. Strategic
b. Organizational
c. Functional
d. None of the above.
87. Which of the following is a phase or stage of the change process?
a. unfreezing
b. changing
c. refreezing
d. All of the above.
88. Which of the following is/are stages in Lewin's classic theory of change?
a. unfreezing
b. establishing a sense of urgency
c. changing, moving to a new, desired state
d. a and c only
89. In the three stage model of change, the __________ phase is also known as cognitive
restructuring because it is where the actual change takes place.
a. unfreezing
b. changing
c. refreezing
d. Sense of urgency
90. Effective leaders can create psychological safety for employees who fear change by
__________.
a. providing opportunities for training and education
b. slowing the pace of change as much as possible
c. downplaying any resistance
d. implementing incremental, rather than radical, change
91. Strategic crisis leadership requires all of the following EXCEPT:
a. integrating crisis management into the strategic management process so it remains a
regular part of the overall strategy−evaluation process
b. using environmental monitoring techniques to identify events that could trigger crises
in the future
c. identifying emerging patterns or trends in the regulatory environment, competitive
landscape, and social environment
d. establishing a culture that embraces crisis awareness and preparation as a way of
life
92. Emerging trends in the current business environment that make crisis management
especially important among the skills of leadership include ___________.
a. technological advances
b. the economic downturn
c. the overall desirability of learning about risk matrices
d. All of the above.
93. The primary duties of the crisis leader may include activities such as ___________.
a. coordinating the activities of the crisis management team to ensure that the members
work well together
b. requiring individuals or departments to keep logs of complaints or incidents
c. monitoring customer and employee complaints and behavior
d. All of the above.
94. Which of the following is NOT one of the steps in the risk assessment process?
a. risk reduction
b. risk identification
c. crisis management
d. risk analysis
95. The best gauge to determine an organization's readiness to respond to a crisis is how it rates
according to which of the following factors?
a. awareness and access to crisis management information
b. readiness for a quick response
c. effective communication plan in place
d. All of the above.
96. A __________ is a printed statement that describes how an organization is responding to a
crisis and who is in charge.
a. press release
b. crisis bulletin
c. press kit
d. crisis release
97. Which of the following is a characteristic of a traditional organization?
a. flat horizontal structure
b. personal and group networks of free, open exchanges with no filters
c. centralized decision making
d. loose, flexible, and adaptive roles
98. All of the following are characteristics of traditional organizations EXCEPT:
a. adaptive culture that encourages continuous improvement and change
b. stable environment
c. vertical structure
d. rigid culture that is not responsive to change
99. ___________ change occurs when anticipated or expected changes bear no resemblance to
the present or the past.
a. Acquisitional
b. Radical
c. Organizational
d. Discontinuous
100. The encouragement of systems thinking __________.
a. is a task of leaders who seek to enhance organizational learning
b. has the best results in traditional organizations
c. was a driving force in the 1980s, but has been largely discarded in favor of
specialized thinking
d. increases efficiency, but appears to deter creativity
