1
Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change
but carefully set limits for the program.
but let others decide how to initiate change.
and establish a reward system.
and begin establishing a vision
2
Which of the following statements is true regarding a matrix structure?
It avoids duplication of activities.
It cannot achieve economies of scale.
It reduces ambiguity about who reports to whom.
It breaks the unity-of-command concept.
3
A leadership theory that describes leadership functions applicable to some situations but not others is called
prescriptive.
universal.
descriptive.
contingency.
4
The ultimate source of an organization's culture is
its founders.
its top management.
its environment.
the country in which the organization operates
5
During an annual review, Michel Godfrey made the following assertion: "When I look at myself and my performance, I see that what I have achieved is outstanding and something no one in the organization has the capacity to undertake. Surprisingly, it has not won me the admiration of my colleagues like it should have. I also believe that I do not just deserve a raise, but need one, since without me, let's face it, the place would simply fall apart." Which of the following personality traits best describes Michel's personality?
Monasticism
Narcissism
Minimalism
Stoicism
6
Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?
Encouraging employees to communicate their concerns and suggestions
Creating a more informal communication environment at the workplace
Refusing to comment on issues that appear to be controversial and unfair
Initiating disciplinary action against the employee who started the rumor
7
Which of the following actions best represents Kelly's high job involvement?
Kelly always complains about her work to her colleagues.
Kelly shares the organization's vision of supporting renewable energy.
Kelly actively takes part in team activities and proactively takes up additional job responsibilities.
Kelly wants to continue working for the organization because many of her college friends are working there.
8
Low-context cultures primarily rely on ________ in communicating with others.
formal titles
situational cues
spoken and written words
status differences
9
________ occurs when people within organizations use whatever influence they can to taint the facts to support their goals and interests.
Politicking
Legitimate political behavior
Sabotage
Illegitimate political behavior
10
Which of the following represents the acceptable standards of behavior within a group that are shared by the group's members?
Status
Norms
Goals
Cliques
11
Adoration of a charismatic leader by followers can lead to
limiting suggestions of fixes and improvements.
a competitive work environment.
greater understanding of the company mission.
difficulty in developing a successor.
question12
Central to managing a successful organizational strategy implementation are/is
tracking progress.
competitive teams.
coalition management.
formal models of implementation.
13
In order to make their firm a learning organization, managers should
increase the degree of departmentalization.
penalize mistakes.
reinforce interdependence and reduce boundaries.
avoid the use of cross-functional teams.
question14
According to the job characteristics model, autonomy is defined as the degree to which
a job provides the worker freedom, independence, and discretion.
a job has an impact on the lives or work of other people.
a job requires completion of a whole and identifiable piece of work.
a job generates direct and clear information about performance.
15
You manage a department of four employees. You have identified that Joe has a high need for achievement. Mary has a high need for power, and Tim has a high need for affiliation. Sarah scored high on the need for power and low on the need for affiliation.
Which of these four employees is most suitable for handling your responsibilities when you are on vacation?
Tim
Joe
Mary
Sarah
16
Which of the following dimensions of the Big Five Model indicates a person's ability to withstand stress?
Extroversion
Emotional stability
Openness to experience
Agreeableness
17
The best leadership theories to describe and explain effective leadership in teams with interactive members are
group theories.
multi-level theories.
integrated theories.
dyadic theories.
18
Which of the following statements is true with regard to the effectiveness of tactics?
The combination of a soft tactic with reasonable persuasion is more effective than a combination of two hard tactics.
Soft tactics are less effective than hard tactics when used individually.
Individuals from collectivist cultures are typically more likely to use soft tactics that reflect personal power.
All tactics are equally effective with regard to upward influence. The combination of a soft tactic with reasonable persuasion is more effective than a combination of two hard tactics.
19
________ refers to an individual's belief that he or she is capable of performing a task.
Self-efficacy
Emotional contagion
Affect intensity
Self-determination
20
Which of the following statements is most likely to be true about differences between men and women in relation to emotional reactions?
Men experience emotions more intensely than women.
Men display positive emotions more frequently than women.
Women express anger more frequently than men.
Women tend to hold onto emotions longer than men.
21
Which of the following is the first step in the negotiation process?
Clarification and justification
Preparation and planning
Definition of ground rules
Bargaining and problem solving
22
Job dissatisfaction and antagonistic relationships with coworkers predict a variety of behaviors organizations find undesirable, including unionization attempts, substance abuse, undue socializing, and tardiness. These behaviors are indicators of a broader syndrome called
cognitive dissonance.
positivity offset.
rotten apple syndrome.
employee withdrawal.
23
The degree to which a turbulent environment impacts operations within an organization is known as
complexity.
capacity.
volatility.
organic.
24
Dortix is a manufacturing company. At the end of every quarter, the total production of each department is calculated, compared with the predetermined targets, and the rewards for each set of divisional employees is determined this way. Dortix uses a ________ plan to incentivize its employees.
gainsharing
core-plus
modular
profit-sharing
25
Organizational momentum ________________.
can benefit or inhibit an organization
is not promoted by stability within the organization
increases with the implementation of new programs
is always an advantage in seeking organizational change
26
Which of the following steps can be taken by a manager to minimize groupthink?
Preventing all team members from engaging in a critical evaluation of ideas at the beginning
Asking the group members to first focus on the positives of an alternative rather than the negatives
Seeking input from employees before the group leader presents his opinions
Encouraging group leaders to develop a stronger sense of group identity
27
The concept that some leadership attributes will work in some situations but not in others can be described by the
leadership effectiveness theory.
tactical theory.
behavioral theory.
contingency theory.
28
Which of the following is true of the baby boomer generation?
They give the highest importance to flexibility and life options.
They give high importance to achievement and material success.
They are more questioning and entrepreneurial than the other generations.
They lead lives shaped mainly by globalization.
29
Determining if a strategy will be effective within its respective business environment and still be competitive could be determined by completing a(n) ________ test.
feasibility
consistency
advantage
consonance
30
Pragmatic leaders
appeal to emotions.
articulate a vision of confidence.
have expertise and commitment.
appeal to shared values.
