Activity Instructions: Outsourcing Case Study
(A 4-page response is required.)
Part A You are the director of HR for a company that sells an upscale line of gourmet snack foods. Your company has a 30-employee call center that takes calls from customers about order and payment issues. Your boss talked to someone on the plane during a recent business trip and has become interested in outsourcing the call center to an off-shore firm in India. "We could save 80% on labor alone!" he exclaimed. You have heard that about half of outsourcing off-shore work is terminated fairly quickly.
Write a paper outlining the pros and cons of off-shore outsourcing in this situation. Present at least three (3) positive and three (3) negative sides of the issue. In true, objective fashion, present the facts, but let your boss make up his own mind. (60 points)
Part B Discuss an example of one (1) company that is successfully outsourcing work offshore and one (1) company that tried outsourcing offshore but terminated the effort. (40 points)
