Question 1 (1 point)
Which of the following sets basic labor standards for employees working on any government contract that amounts to more than $10,000?
Question 1 options:
1) Davis-Bacon Act
2) Walsh-Healey Public Contract
3) Fair Wages Act
4) Fair Labor Standards Act
Question 2 (1 point)
In most cases, which of the following occupations is NOT exempt from the overtime provisions of the Fair Labor Standards Act?
Question 2 options:
1) physicians
2) engineers
3) paralegals
4) teachers
Question 3 (1 point)
According to many experts, which of the following would most likely reduce the wage gap between men and women?
Question 3 options:
1) education
2) union intervention
3) federal legislation
4) competency-based pay
Question 4 (1 point)
Which of the following factors has the LEAST effect on the design of an organization's pay plan?
Question 4 options:
1) legal
2) union
3) company vision
4) company policy
Question 5 (1 point)
Which act regulates vesting rights and portability rights?
Question 5 options:
1) Fair Labor Standards Act
2) Title VII of the Civil Rights Act
3) Employer Retirement Income Security Act
4) Equal Pay Act of 1963
Question 6 (1 point)
________ means collapsing salary grades and ranges into just a few wide levels, each of which contains a relatively wide range of jobs and salary levels.
Question 6 options:
1) Comparable worth
2) Job evaluation
3) Broadbanding
4) Job grading
Question 7 (1 point)
What are the two primary components of computerized job evaluations?
Question 7 options:
1) compensable factors and benchmark jobs
2) grade definitions and factor comparisons
3) structured questionnaires and statistical models
4) structured questionnaires and grade definitions
Question 8 (1 point)
Which of the following gives employees the right to organize, bargain collectively, and engage in concerted activities for the purpose of collective bargaining?
Question 8 options:
1) Equal Pay Act
2) Civil Rights Act
3) Fair Labor Standards Act
4) National Labor Relations Act
Question 9 (1 point)
Bonnie, a data analyst, needs to take time off from work to care for her elderly mother. According to the Family and Medical Leave Act, what is the maximum number of weeks of unpaid, job-protected leave that Bonnie may take?
Question 9 options:
1) 4
2) 6
3) 12
4) 16
Question 10 (1 point)
Jill works as a cashier at a grocery store. She earns $10 an hour (or $400 for a 40-hour week). Last week, she worked 46 hours. What is the minimum amount that Jill earned last week?
Question 10 options:
1) $460
2) $490
3) $520
4) $550
Question 11 (1 point)
The main feature of broad-based stock option plans is:
Question 11 options:
1) monthly stock options
2) option to buy as many shares as desired
3) restricted to closely held organizations
4) all or most employees can participate
Question 12 (1 point)
In which of the following do workers receive a basic hourly rate plus a premium equal to the percent by which their performance exceeds the standard?
Question 12 options:
1) variable pay
2) straight piecework
3) standard hour plan
4) standard piecework
Question 13 (1 point)
Studies indicate that in order for merit pay to be most effective, it should be linked to ________.
Question 13 options:
1) company profits
2) annual base salary
3) employee overtime
4) employee performance
Question 14 (1 point)
Which incentive plan is based on a philosophy that managers and employees must cooperate together?
Question 14 options:
1) cash plan
2) Scanlon plan
3) deferred profit-sharing plan
4) employee stock ownership plan
Question 15 (1 point)
The Scanlon plan is an early version of a ________ plan, an incentive plan that engages employees in a common effort to achieve productivity objectives.
Question 15 options:
1) performance achievement
2) golden parachute
3) gainsharing
4) variable pay
Question 16 (1 point)
According to Herzberg's Hygiene-Motivator theory, which of the following factors will most likely satisfy employees' higher-level needs?
Question 16 options:
1) base salary
2) achievement
3) incentive pay
4) co-worker relationships
Question 17 (1 point)
Ryobi is a large, international power tool manufacturer that develops affordable, high-quality products, such as drills, circular saws, and routers, for both homeowners and craftspeople. As the company continues to grow, its top executives want to ensure that employees are appropriately paid for their performance and that financial incentives are both fair and effective. Currently, the firm provides merit raises based on performance appraisals; however, executives are considering changing the current incentive plan.
Which of the following questions is most relevant to the decision by Ryobi executives to discontinue all merit raises?
Question 17 options:
1) What are the guidelines for implementing a gainsharing plan?
2) What types of merit raises are effective for high-performing managers?
3) What organization-wide incentive plans are used by other manufacturing firms?
4) What is the connection between merit pay increases and employee productivity?
Question 18 (1 point)
Studies suggest that ESOPs probably do lead to increases in employee:
Question 18 options:
1) performance
2) sense of ownership
3) motivation
4) helping behaviors
Question 19 (1 point)
Research indicates that employee stock ownership plans most likely ________.
Question 19 options:
1) encourage employees to retire too early
2) place firms at greater risk for employee lawsuits
3) increase employee commitment
4) encourage transparency within global organizations
Question 20 (1 point)
According to Victor Vroom, expectancy could also be referred to as the ________.
Question 20 options:
1) probability that effort will lead to success
2) relationship between performance and reward
3) perceived value a person attaches to a reward
4) employer's strategy for motivating employees
Question 21 (1 point)
The primary difference between health maintenance organizations and preferred provider organizations is that ________.
Question 21 options:
1) PPOs are less costly than HMOs
2) HMOs are more flexible than PPOs
3) HMOs offer mental health services while PPOs do not
4) PPOs allow patients to choose from a list of doctors without referrals
Question 22 (1 point)
Elizabeth works at an auto manufacturing firm that recently shut down for five weeks to change machinery. However, during the shutdown, Elizabeth was able to maintain her standard of living because of the firm's ________.
Question 22 options:
1) supplemental unemployment benefits
2) workers' compensation insurance
3) disability insurance
4) severance pay
Question 23 (1 point)
All of the following characterize cash balance plans EXCEPT ________.
Question 23 options:
1) lacks portability
2) offers predictable benefits
3) considered hybrid pension plans
4) employees earn interest on contributed amounts
Question 24 (1 point)
For individuals born in 1960 or later, the full retirement age for non-discounted Social Security benefits is ________.
Question 24 options:
1) 62
2) 65
3) 67
4) 70
Question 25 (1 point)
Who contributes funds for workers' compensation benefits?
Question 25 options:
1) state governments
2) federal government
3) insurance providers
4) employers
Question 26 (1 point)
All of the following are true statements regarding the application of the Family and Medical Leave Act EXCEPT ________.
Question 26 options:
1) employers must receive advance notice and medical certification from the employee
2) eligible employees must have worked for the employer for at least one year
3) employees must be employed at job sites with at least 50 employees
4) up to 12 weeks must be granted in a 12-month period
Question 27 (1 point)
Which of the following is NOT an employer cost associated with granting leave to employees under the Family and Medical Leave Act?
Question 27 options:
1) paying temporary workers
2) recruiting replacement workers
3) paying employee for time not worked
4) compensating for lower productivity of new workers
Question 28 (1 point)
In which of the following can employers and employees deposit pretax wages to pay for non-catastrophic medical expenses?
Question 28 options:
1) health maintenance organizations
2) health benefits funds
3) health savings accounts
4) deferred savings plans
Question 29 (1 point)
Which of the following best explains why many businesses use employee leasing firms?
Question 29 options:
1) Firms save money by hiring part-time or temporary workers.
2) Investment opportunities are more plentiful and reliable.
3) Small companies are able to get better insurance rates.
4) Franchise owners can offer more flexible schedules.
Question 30 (1 point)
All of the following are typical reasons that employers provide severance pay when downsizing EXCEPT ________.
Question 30 options:
1) reducing litigation chances
2) ensuring good public relations
3) reassuring remaining employees
4) adhering to government requirements
Question 31 (1 point)
The business purpose exception to the Electronic Communications Privacy Act permits ________.
Question 31 options:
1) employees to access private employer documents if they have reason to suspect unethical behavior by company agents
2) employers to monitor communications if they can show a legitimate business reason for doing so
3) employers to listen to personal employee phone calls if the calls are made on employer time
4) employees to conduct personal business during work hours if they can show it is necessary
Question 32 (1 point)
Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds. In addition, the firm has been sued by two former employees for wrongful discharge. As a result, Health-Tech's top executives are evaluating the firm's hiring process, ethics training system, reward system, and disciplinary system to determine how to promote ethics and fair treatment.
Which of the following, if true, best supports the argument that Health-Tech should utilize online ethics program software?
Question 32 options:
1) Health-Tech executives want to quantify the types of ethical issues that are most common at the firm in order to provide the most relevant training to employees.
2) Health-Tech managers are required to monitor the computer usage of subordinates to determine their levels of productivity.
3) Health-Tech discusses its code of conduct during employee orientation and also provides new employees with the firm's handbook.
4) The Health-Tech legal department requires the firm to post its ethics code and hiring procedures on the firm's Web site to prevent legal problems.
Question 33 (1 point)
Which of the following best defines organizational culture?
Question 33 options:
1) basic beliefs about what is right or wrong within a business or corporation
2) characteristic values, traditions, and behaviors a firm's employees share
3) principles of conduct governing an individual, group, or company
4) standards used by an organization to determine proper conduct
Question 34 (1 point)
Which element of bullying involves the use of power to control or harm and the people being bullied may have a hard time defending themselves?
Question 34 options:
1) repetition
2) imbalance of power
3) name-calling
4) intent to cause harm
Question 35 (1 point)
What kind of company cultures tend to lead to more unethical choices?
Question 35 options:
1) "everyone for him- or herself" culture
2) manufacturing cultures
3) ethical cultures
4) well-being focused cultures
Question 36 (1 point)
The consent exception to the Electronic Communications Privacy Act permits ________.
Question 36 options:
1) employees to access private employer documents if they have reason to suspect unethical behavior by company agents
2) employers to monitor employee communications if the employees have given informed consent
3) employers to monitor communications if they can show a legitimate business reason for doing so
4) employers to listen to personal employee phone calls if the calls are made on employer time
Question 37 (1 point)
From the perspective of discipline, employees behaving "sensibly" means what?
Question 37 options:
1) being engaged at work
2) adhering to rules and regulations
3) working extra hard
4) reporting on rule breakers
Question 38 (1 point)
________ is the activity that involves establishing and maintaining the positive employee-employer relationship.
Question 38 options:
1) Quality circles
2) Employee relations
3) Suggestion teams
4) Focus groups
Question 39 (1 point)
Which type of bullying involves using the Internet, mobile phones, or other digital technologies to harm others?
Question 39 options:
1) verbal
2) social
3) cyber bullying
4) physical
Question 40 (1 point)
What is the main purpose of the Electronic Communications Privacy Act (ECPA)?
Question 40 options:
1) help restrict interception and monitoring of oral and wire communications
2) allow organization to monitor employees with no restrictions
3) support ethical worker actions in organizations
4) offer protection for whistleblowers
Question 41 (1 point)
Managers from Ford and representatives from United Auto Workers are in the first stage of collective bargaining over benefits and wages. Which of the following is most likely occurring?
Question 41 options:
1) Subcommittees are forming to create alternatives.
2) Each side is trading some of its demands.
3) Each side is checking terms with superiors.
4) Each side is presenting its demands.
Question 42 (1 point)
Negotiators use all of the following types of third-party interventions to overcome an impasse EXCEPT ________.
Question 42 options:
1) binding arbitration
2) mediation
3) fact finding
4) picketing
Question 43 (1 point)
Fact finding seeks to end an impasse by ________.
Question 43 options:
1) assisting the principals in reaching an agreement
2) studying the issues and making a public recommendation
3) interpreting and analyzing existing contract terms
4) communicating assessments of the likelihood of a strike
Question 44 (1 point)
Which of the following was NOT designated an unfair labor practice by the Wagner Act?
Question 44 options:
1) bribing employees
2) using company spy systems
3) requiring yellow dog contracts
4) moving businesses to avoid unionization
Question 45 (1 point)
When representatives of Ford's management and the autoworkers' union meet to negotiate a labor agreement, which of the following is most likely occurring?
Question 45 options:
1) certification
2) union salting
3) featherbedding
4) collective bargaining
Question 46 (1 point)
Hyper-Tech Enterprises manufactures mechanical parts used in air conditioning and heating units. The company employs over 300 workers at its Alabama facility. None of the Hyper-Tech employees belong to a union; however, management believes that unionization is in the near future. A representative of a local union has recently visited Hyper-Tech in an attempt to solicit members and have them sign authorization cards. Enough eligible employees have signed authorization cards to petition the NLRB for an election. Hyper-Tech's top executives are considering fighting the unionization efforts.
Which of the following, if true, supports the argument by the NLRB that Hyper-Tech has conducted unfair labor practices?
Question 46 options:
1) Hyper-Tech managers prohibited union representatives from soliciting employees who were on duty.
2) Hyper-Tech managers intervened when pro-union employees solicited other employees while both were on duty.
3) Hyper-Tech managers barred nonemployee union representatives from entering the firm's building.
4) Hyper-Tech managers prohibited distribution of union literature in the company cafeteria.
Question 47 (1 point)
You are a manager at a manufacturing facility, and you tell your subordinates that unions are dangerous to the economy. Which law protects your right to express these views?
Question 47 options:
1) Wagner Act
2) Taft-Hartley Act
3) Norris-LaGuardia Act
4) Landrum-Griffin Act
Question 48 (1 point)
Which of the following terms refers to the group of employees the union will be authorized to represent?
Question 48 options:
1) bargaining unit
2) mediating group
3) negotiating team
4) grievance committee
Question 49 (1 point)
Which of the following best describes the closed shop form of union security?
Question 49 options:
1) A company can hire nonunion people if they agree to join the union.
2) Union members receive higher wages than nonunion employees.
3) Union members receive preferential treatment in hiring.
4) A company can hire only union members.
Question 50 (1 point)
All of the following most likely explain the decline in union membership EXCEPT ________.
Question 50 options:
1) improved wages and benefits
2) increased global competition
3) technological improvements
4) just-in-time production systems
Question 51 (1 point)
The mail room at Citibank uses special scanners to check the safety of incoming mail. This is most likely an example of ________.
Question 51 options:
1) mechanical security
2) organizational security
3) natural security
4) architectural security
Question 52 (1 point)
Research estimates that health care costs are ________ higher for highly stressed workers than for workers who experience low amounts of stress.
Question 52 options:
1) 10%
2) 25%
3) 46%
4) 75%
Question 53 (1 point)
Which term refers to systematically identifying and eliminating workplace dangers by focusing on the relationship between the worker, the task, the tools, and the work environment?
Question 53 options:
1) occupational safety program
2) job hazard analysis
3) operational safety review
4) risk management
Question 54 (1 point)
All of the following are considered vulnerable workers EXCEPT ________.
Question 54 options:
1) young workers
2) male workers
3) immigrant workers
4) aging workers
Question 55 (1 point)
All of the following are effective ways that employers reduce workers' compensation costs EXCEPT ________.
Question 55 options:
1) enforcing safety policies
2) communicating safety policies
3) providing classroom training
4) using appropriate safety equipment
Question 56 (1 point)
OSHA standards on respiratory protection require that employees ________.
Question 56 options:
1) recognize and repair faulty respiratory equipment
2) receive eight hours of training in respiratory safety standards
3) demonstrate how to inspect, put on, and remove respirator seals
4) pass a written exam on safety inspections of respiratory equipment
Question 57 (1 point)
Which of the following accounts for one-third of all industrial accidents?
Question 57 options:
1) forklifts and wheelbarrows
2) woodworking machines
3) pulleys and flywheels
4) ladders and scaffolds
Question 58 (1 point)
As an HR manager, you need to be aware of the symptoms of burnout among employees. Which of the following is most likely NOT a sign of employee burnout?
Question 58 options:
1) irritability
2) absenteeism
3) entrapment
4) resentment
Question 59 (1 point)
What is the primary cause of workplace accidents?
Question 59 options:
1) chance occurrence
2) unsafe conditions
3) unsafe employee behavior
4) insufficient safety training
Question 60 (1 point)
How do managers reduce unsafe acts through selection?
Question 60 options:
1) identify traits linked to job accidents and screen candidates for such traits
2) train employees on the safe and proper use of equipment and tools
3) rotate employees through different positions within the company
4) offer monetary incentives to employee teams with low accident rates
Question 61 (1 point)
Which approach to formulating expatriate pay involves estimating the employee's expenses in the home country and the host country?
Question 61 options:
1) balance sheet
2) mobility allowance
3) performance pay
4) hardship method
Question 62 (1 point)
Which of the following was determined by a study of six international firms that have successfully established global HR systems?
Question 62 options:
1) Firms should focus on expatriation and repatriation programs to ease the transition period for employees working abroad.
2) Firms should develop HR systems that are universally acceptable and that can be effectively implemented in any location.
3) Firms rely more heavily on expatriates than locals in foreign subsidiaries, so it is unnecessary to make changes to existing HR policies.
4) Firms with foreign subsidiaries should adhere to local customs regarding screening, hiring, and training applicants.
Question 63 (1 point)
Which of the following corporate divisions plays the greatest role in offshoring?
Question 63 options:
1) marketing
2) accounting
3) manufacturing
4) human resources
Question 64 (1 point)
________ refers to bringing a manager back home after a foreign assignment has been completed.
Question 64 options:
1) Expatriation
2) Repatriation
3) Mediation
4) Job rotation
Question 65 (1 point)
________ are formal, employee-elected groups of worker representatives that meet monthly with managers to discuss topics affecting the employees.
Question 65 options:
1) Bargaining units
2) Work councils
3) Mediation groups
4) Employee boards
Question 66 (1 point)
In January 2009, Walmart acquired a controlling interest in Chile's leading food retailer. Since then, Walmart has opened the first environmentally friendly supermarket in Chile that uses energy efficient technology throughout the store. Walmart is planning to open additional stores in Chile over the next seven years. Walmart's top executives are considering the idea of transferring U.S. managers to Chile to oversee the construction and establishment of the new stores.
Which of the following questions is LEAST relevant to the decision to fill management positions in Chile with expatriates?
Question 66 options:
1) What will be the relocation and compensation costs to Walmart of using expatriates?
2) What level of corporate control is needed for opening the new Walmart stores?
3) What is the planned Walmart marketing strategy for the new stores in Chile?
4) What is the typical attrition rate for expatriate employees at Walmart?
Question 67 (1 point)
Jim Simmons, an American, has worked for a U.S. firm's Italian operations for two years with great success. Now, the company wants Jim to relocate to France to establish a new division. The company will most likely offer Jim a ________ to reward him for moving from one assignment to another.
Question 67 options:
1) hardship allowance
2) foreign service premium
3) cost-of-living increase
4) mobility premium
Question 68 (1 point)
What is the first step in developing a more effective global HR system?
Question 68 options:
1) adapting pay policies
2) forming global HR networks
3) identifying crucial executive behaviors
4) remembering that truly global organizations find it easier to install global systems
Question 69 (1 point)
What are the top drivers of employee engagement around the globe?
Question 69 options:
1) career opportunities
2) recognition
3) company reputation
4) setting goals
Question 70 (1 point)
Which of the following terms refers to the process of assessing an employee's probable success in handling a foreign transfer?
Question 70 options:
1) skills placement testing
2) adaptability screening
3) management assessment
4) performance appraisal
Question 71 (1 point)
________ processing allows for employees to self-enroll in all their desired benefits program over the Internet at a secured site.
Question 71 options:
1) Improved-Transaction
2) Improved Reporting
3) HR system integration
4) Self
Question 72 (1 point)
Which of the following terms refers to people who create businesses under risky conditions?
Question 72 options:
1) investors
2) developers
3) entrepreneurs
4) visionaries
Question 73 (1 point)
Jana owns a dry cleaning business and employs 25 people. She needs a safety and accident checklist that is specific to the dry cleaning industry. Jana would most likely find the information she needs on the ________ Web site.
Question 73 options:
1) SBA
2) O*NET
3) EEOC
4) OSHA
Question 74 (1 point)
Which of the following is a common characteristic of HR at most small businesses?
Question 74 options:
1) dedicatedHR manager responsible for recruiting
2) strict oversight of compensation regulations
3) intranet-based employee benefits enrollment
4) duplication of employee data in paperwork
Question 75 (1 point)
Which of the following is a true statement regarding SIMPLE IRAs?
Question 75 options:
1) SIMPLE IRAS require employees to make contributions each month.
2) Employer contributions to SIMPLE IRAS are not tax deductible.
3) Employers usually handle the IRS paperwork for SIMPLE IRAs.
4) SIMPLE IRAs have low administrative costs.
Question 76 (1 point)
The Pension Protection Act of 2006 primarily benefits small business employers by ________.
Question 76 options:
1) allowing them to defer tax payments
2) eliminating fees linked to retirement plans
3) exempting employers from complex pension rules
4) making contributions for employers and employees into IRA plans
Question 77 (1 point)
According to the text, what are the three tools that small businesses can use to improve their HR management practices?
Question 77 options:
1) informality, adaptability, and reliability
2) flexibility, familiarity, and informality
3) creativity, flexibility, and adaptability
4) familiarity, formality, and flexibility
Question 78 (1 point)
Jill Roberts owns a flower shop and employs 20 people. Jill lacks the time and knowledge to efficiently handle HR tasks like payroll and benefits management. Which of the following would be most appropriate for Jill in this situation?
Question 78 options:
1) filing with COBRA
2) finding an HMO
3) creating a PAQ
4) hiring a PEO
Question 79 (1 point)
Which of the following is an aspect of the OSHA Sharp program?
Question 79 options:
1) free tools for attracting more job applicants
2) legal advice for all business aspects
3) certification process that employers have commendable levels of safety awareness
4) Employers receive visits from inspectors after every workers' compensation claim is filed.
Question 80 (1 point)
Human resource management in small firms is unlike HR management in large firms for all of the following reasons EXCEPT ________.
Question 80 options:
1) size
2) industry
3) priorities
4) Informality
Question 81 (10 points)
Explain the advantages of employee stock ownership plans.
Question 82 (10 points)
What are the five unfair employer labor practices that the Wagner Act deemed unfair and considered "statutory wrongs"?
