Which of the following statements would best fit with an accommodating conflict style?
- "Can we just try to get along and deal with this situation another time?"
- "There has to be a way we can figure this out so we're both happy."
- "Can we make a deal here? Maybe split things down the middle?"
- "What you want is more important to you than what I want is to me."
CONCEPT
2
George and Jeff were in the middle of a heated argument when their supervisor, Dan, interrupted them.
"What's going on here? Let's take a step back and see if we can figure this out without yelling at each other in the middle of the office."
"Jeff is dragging his feet on his reports, so I've had to stay late everyday this week in order to submit mine. I'm tired of missing dinner with my family because he can't do his job!" replied George.
"That's not fair!" exclaimed Jeff. "I do my best to get them done as fast as I can, but policy says they have to be signed off on by every supervisor who was working that day. When we have a major project going on, like we do this week, it can take awhile to track everyone down and get their signature."
"Jeff is right, George," replied Dan. "Corporate says those reports need to be signed before you can submit them at the end of your shift."
Based on this conversation, it sounds as if the conflict is __________.
values-based
structural
relationship-based
interest-based
CONCEPT
3
The stage of conflict in which an issue starts to develop between parties without their knowledge is called __________.
discomfort
pre-conflict
tension
crisis
CONCEPT
4
The Thomas-Kilmann Conflict Style Assessment measures each conflict style according to which two elements?
Collaboration and independence
Assertiveness and avoidance
Assertiveness and cooperativeness
Cooperativeness and competitiveness
CONCEPT
Overview of the Five Conflict Styles
5
Michael and Amelia disagreed about who should tend to the affairs and health care of their father, Raphael, who was elderly and no longer self-reliant. As the conflict escalated, Michael and Amelia's relationship deteriorated, and Raphael developed immediate health concerns that required decisions. Michael and Amelia, who live several hours from each other, sought help from a community mediation center, but both refused to meet with each other. The case worker at the center recommended that they participate in a conciliation process.
Which of the following best explains why the case worker recommended conciliation?
Conciliation is always faster than mediation.
Conciliation is the only appropriate process for dealing with elder care issues.
Because they live far from each other, it may be difficult or impossible for Michael and Amelia to meet together.
Conciliation will allow Michael and Amelia to have a decision made for them.
CONCEPT
6
When is conflict the easiest to resolve?
At the end of the conflict
At the earliest possible stage
When the parties request an intervention
Conflict is easy to resolve at any stage.
CONCEPT
7
In the aftermath of criminal activity, which parties does the restorative justice model bring together to address the offense?
Offenders, community leaders, and a mediator
Victims, community members, and police officers
Victims, offenders, and their lawyers
Victims, offenders, and a mediator
CONCEPT
8
Collaborative law is also known as __________ mediation.
legal
facilitative
corporate
divorce
CONCEPT
9
At which stage of conflict do parties start to adopt negative views of each other?
Crisis
Incident
Misunderstanding
Pre-conflict
CONCEPT
10
In a conflict at the tension stage, which of the following behaviors would a mediator expect to see?
Unawareness of the parties' relationship to each other
Parties talking to others about the conflict in hopes of gaining allies
Members of the parties minimizing the significance of incidents between them
Active attempts between the parties to harm each other
CONCEPT
11
The collaborating conflict style places great emphasis on which of the following?
Keeping discussion focused on tangible solutions
Preventing negative outcomes
Encouraging both parties to make compromises
Allowing parties to vent their feelings
CONCEPT
12
Which of the following theories interprets human interactions as a set of strategies and actions intended to move individuals closer to attaining goals?
Rights-based theory
Power-based theory
Relationship-based theory
Game theory
CONCEPT
13
Which of the following theories sees conflict as a competition between the goals of different groups or individuals based on a perception of limited resources?
Realistic Conflict Theory
Intercultural Styles Theory
Thomas-Kilmann Theory
Transpersonal Theory
CONCEPT
14
Roommates Stan and Peter have been in a conflict since Stan accused Peter of stealing money from his wallet. This morning while Peter was in the bathroom, Stan took Peter's wallet from the kitchen table and hid it.
"Now we'll see how he likes it when something important to him goes missing," Stan said as he left.
Later that morning, Peter was frantically searching for his wallet. "I thought I left it on the kitchen table! All of my IDs and money are in my wallet. If I can't find it soon, I'll have no way to get to class on time, and I have a major presentation to give today!"
Which stage of conflict are Stan and Peter in?
Post-conflict
Discomfort
Misunderstanding
Crisis
CONCEPT
15
Competing is a conflict style that can be described as which of the following?
Low in both assertiveness and cooperativeness
Low in assertiveness and high in cooperativeness
High in both assertiveness and cooperativeness
High in assertiveness and low in cooperativeness
CONCEPT
16
Assad and his brother, Hasim, live in the United States but were raised in another culture. Hasim frequently puts Assad down, borrows money from him without repaying it, and inconveniences him in other ways. Assad's wife, who is not from the same culture as her husband and his brother, became angry at Assad and said, "Why do you put up with that from Hasim? You wouldn't let anyone else treat you like that!"
Assad replied, "You're right, I wouldn't. But he's my brother, and I have to take care of him. It's our way."
Which of the following indicates a likely source of Assad's willingness to "put up with" his brother's actions?
Data
Resources
Compromise
Identity
CONCEPT
17
Conflicts often move from one stage to another. This can be described as which of the following?
Intensifying or de-intensifying
Escalating or de-escalating
Rising or falling
Progressing or going backward
CONCEPT
18
Parties using the compromising style of conflict resolution will seek to do which of the following?
Assert their needs and goals over the needs and goals of the other party
Meet some of their own needs and some of the other party's needs when they are in conflict
Accommodate others' needs at the expense of their own in order to resolve the conflict
Avoid dealing with conflict when the stakes are too high
CONCEPT
19
Which one of the following conflict resolution processes is most appropriate when parties are unable or unwilling to meet together?
Arbitration
Restorative justice
Conciliation
Transformative mediation
CONCEPT
20
Franklin was involved in a long-standing conflict with his neighbors over the condition of his house, which was very run-down. Although he had the money to fix it, Franklin refused to do so. The conflict recently became very intense, and a local reporter wrote a story about it.
During the interview with Franklin, the reporter asked how the conflict affected Franklin.
"Well," Franklin replied, "it's hard having people not talk to me or complain about me. But at least I'm finally getting some recognition in this community. Nobody paid any attention to me before, and now I'm on the news!"
In Franklin's point of view, what is the advantage of this conflict?
Being talked about by his neighbors
Not spending money
Acting on values
Being interviewed
CONCEPT
Advantages and Disadvantages of Conflict
21
Stages of conflict represent varying degrees of which of the following?
Reconciliation
Advantages
Anger
Intensity
CONCEPT
22
Which style of mediation can involve a mediator stepping out of his or her role as a neutral party to decide an outcome?
Facilitative mediation
Evaluative mediation
Mediation-arbitration
Transformative mediation
CONCEPT
23
Which of the following is a result of the growth of ADR?
Development of PhD-level programs focused on ADR techniques
Less jail time for people who commit felony offenses
More focus on the emotional aspects of a conflict
Lower rate of divorce among married couples
CONCEPT
History of ADR and Conflict Resolution
24
The avoiding conflict style can best be defined as a style in which a party __________.
does not make any attempt to address or resolve the conflict
disengages from conflict when the other party engages in loud, demonstrative, or physically threatening behavior
makes only half-hearted attempts to challenge the other party
does not speak up because he or she is afraid for his or her own safety
