Assume that you work within a manufacturer of
personal digital assistants (PDAs). The PDAs have some potential for use
by the United States military. Research & Development (R&D)
efforts are underway within the United States Army using the PDAs for
controlling logistics on the battlefield. Your government contract
addresses export control and ITAR. Your biggest competitor has just
outsourced their Customer Care and Warranty Call Center to India, which
will give them a significant cost advantage. In order to remain
competitive, the Vice President of your division has requested that you
determine your organization’s best course of action. At this time, your
organization has call center facilities located in Chicago, IL. U.S.,
with back-up facilities near San Francisco, CA, U.S. You have met with
several colleagues to determine what could be included in the proposal
back to the Vice President. They have recommended that you consider the
following:
1) Consider the organization’s motivation, short-term and long-term implications
2) Best strategic location:
a) Keeping the call center insourced in North America
b) Insourcing in one of your facilities in another part of the world (possibly Singapore where your electronics assembly is located)
c) Outsourcing the call center in the United States
d) Outsourcing the call center in another part of the world (Potentially India)
3) Determining the impact of the ITAR and export control on the initiative
Prepare a 500- to 600 word paper in which you take your colleagues’ recommendations into consideration addressing the following items:
1.State Department International Traffic and Arms Regulations (ITAR).
2.monetary exchange rates
3.political stability
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1) Consider the organization’s motivation, short-term and long-term implications
2) Best strategic location:
a) Keeping the call center insourced in North America
b) Insourcing in one of your facilities in another part of the world (possibly Singapore where your electronics assembly is located)
c) Outsourcing the call center in the United States
d) Outsourcing the call center in another part of the world (Potentially India)
3) Determining the impact of the ITAR and export control on the initiative
Prepare a 500- to 600 word paper in which you take your colleagues’ recommendations into consideration addressing the following items:
1.State Department International Traffic and Arms Regulations (ITAR).
2.monetary exchange rates
3.political stability
Answer with 4 references and citations
Get Answer
Alternate source-Better Deal -- Get Answer ----
