Question 1
You have set up Remote Desktop for the company server running Server 2008 so that your users can RDP in from their XP workstations. Users are calling you saying that they are being denied the ability to remote in. What is the most likely reason?
A. XP does not support Remote Desktop by default.
B. Network Level Authentication is being enforced on the RDP connection.
C. Server 2008 does not support Remote Desktop by default.
D. Remote Desktop only works through a web browser over the Internet.
Question 2
Which of these devices is usually the default gateway for most home networks?
A. A workstation
B. A server
C. A smartphone
D. A wireless router
Question 3
Your sister is considering purchasing a tablet computer that utilizes RT as the operating system. She asks you if RT is any different from her Windows 8 desktop she has at home. What do you tell her?
A. Unlike her Windows 8 PC, RT does not have a tile-based interface.
B. RT is an Android-based operating system so it is completely different.
C. RT isn't touch-enabled so it is a poor choice for a tablet.
D. She won't be able to install regular Windows application on RT.
Question 4
Your boss wants to utilize some sort of cloud storage for his files so that all of his computing devices can replicate these files. He installs the client on all of his devices. He asks you where the cloud folder is located within Windows Explorer. What do you tell him?
A. It is located in his local profile.
B. It is located in Program Files.
C. It is located in Program Files. (86)
D. It is located in the Windows System folder.
Question 5
You are the manager of a virtual team that is working on a project. You uploaded a Word document to a SkyDrive account that your team is sharing. It has been modified five times since uploading it and the document has gone off on a tangent and you want the original document now. How can you do this?
A. Right-click on the file and select Previous Versions.
B. Right-click on the file and select Show Deleted Files.
C. Right-click on the directory and select Show Edited Files.
D. Right-click on the directory and select changed files.
Question 6
Your boss calls you from the road. She is trying to connect to the local hotel guest wireless network but there is a yellow shield displayed beside that particular wireless selection. She is asking you what that shield means. What do you tell her?
A. It means the connection is not being broadcasted.
B. It means the connection is an open connection.
C. It means her wireless card doesn't support that connection.
D. It means the wireless connection requires a password.
Question 7
Your mom wants to start using some type of cloud storage so that she can access some of her important business files from anywhere without having to remote into another machine. What do you suggest?
A. TeamViewer
B. GoToMyPC
C. Dropbox
D. Microsoft RT
Question 8
What is a chief concern of cloud computing?
A. Cost
B. Security
C. Redundancy
D. Speed
Question 9
Your boss wants you to devise a way for remote contractors to be able to access the server desktop. There is one stipulation, however, in that your boss wants to ensure that the local user can see everything that the remote contractor is doing in real time. What do you suggest?
A. Install TeamViewer on the server.
B. Configure a VPN connection on the server.
C. Install GoToMyPC on the server.
D. Configure RDP within the server's web browser.
Question 10
Your brother is a video producer and is looking to buy some sort of new computing device. He needs a lot of memory and processing power to edit the digital videos he works with. He also has a lot of external equipment he needs to connect to the computer, such as double monitors. Which type of computing device would you recommend to him to purchase?
A. A laptop
B. A tablet
C. A PC
D. A netbook
Question 11
Your boss calls you from his home to use the VPN connection you configured for him on his laptop. He has traditionally depended on Remote Desktop to access the server. Your boss tells you that the VPN connection shows that it is connected but the server's desktop is not appearing on his screen. What do you tell him?
A. The firewall on his home router must be blocking the remote connection.
B. His ISP must not allow encrypted connections through their network.
C. He must be running Windows 8 which doesn't support VPN.
D. VPN doesn't bring up a remote desktop on the local computer.
Question 12
Why isn't 802.1X a good choice for home-based wireless networks?
A. It only creates open wireless connections.
B. It requires an authentication server.
C. Its encryption is too easy to hack.
D. It requires multiple access points.
Question 13
Making a phone call through Lync from your laptop using only your headset is an example of:
A. a PBX phone connection.
B. an encrypted phone conversation.
C. a legacy phone conversation.
D. a peer-to-peer phone conversation.
Question 14
You are configuring a wireless connection on your home router. Because you live in an apartment complex, the security level of the connection is paramount. Which wireless option below is the most secure?
A. SSID
B. WEP
C. WPA
D. WPA2
Question 15
Your dad just purchased a new desktop with Windows 8 Professional. He is calling you, informing you that he is unable to remote into his new computer from the hotel he is at. What is the most likely reason for this?
A. The Professional edition of Windows 8 does not support RDP.
B. He is trying to remote in from a computer running Windows 7.
C. He hasn't enabled Remote Desktop on his Windows 8 computer.
D. Remote Desktop only works through a local network.
Question 16
Which of the operating systems below is able to join a domain?
A. Microsoft Surface Pro
B. Microsoft Surface RT
C. Google Android
D. iPad
Question 17
Your mom wants to purchase a computer. She has heard about how the Windows 8 operating system is best-geared for a touch-enabled computing device. What type of computer do you recommend that she purchase?
A. A laptop
B. A tablet
C. A PC
D. A netbook
Question 18
You have purchased an Apple desktop computer and want to set it up so that you can access your computer desktop when you are on the road. How might you do this?
A. Install Remote Desktop for Apple on your desktop.
B. Install Apple+ VPN on your desktop.
C. Configure your desktop for Platform as a Service.
D. Install the GoToMyPC client on your desktop.
Question 19
Your company is trying to get out of the responsibility of purchasing and hosting its own hardware so it won't have to finance or manage a datacenter anymore. Your boss has told you that you need to install an operating system on all of the cloud-based servers. This is an example of what type of cloud computing?
A. Infrastructure as a Service
B. Network as a Service
C. Platform as a Service
D. Software as a Service
Question 20
You install TeamViewer on your workstation at home so that you can access it when on the road. How can you be assured that unknown users can't access your computer through TeamViewer?
A. They have to have the same encryption key as you.
B. They have to know your User ID and password.
C. They have to have a signed certificate by your computer.
D. Their computer has to be in the same domain as yours.
